insurance went up £40 per month per dog. it is almost becoming unaffordable for us for that get insurance, as i'm sure it is for many people. insurance, as i'm sure it is for many maple-— many people. let's hear from dominic _ many people. let's hear from dominic. your _ many people. let's hear from dominic. your experience? i many people. let's hear from i dominic. your experience? good morninu. dominic. your experience? good morning- i've — dominic. your experience? good morning. i've had _ dominic. your experience? good morning. i've had my _ dominic. your experience? good morning. i've had my dog - dominic. your experience? good morning. i've had my dog since she was a _ morning. i've had my dog since she was a purwpy. — morning. i've had my dog since she was a puppy. she is four years old now _ was a puppy. she is four years old now for— was a puppy. she is four years old now for the — was a puppy. she is four years old now. for the first three years, we didn't_ now. for the first three years, we didn't have — now. for the first three years, we didn't have any issues. can you hear me? _ didn't have any issues. can you hear me? ., , , didn't have any issues. can you hear me? , , didn't have any issues. can you hear me? , me? hello because might carry on. -- hello? carry — me? hello because might carry on. -- hello? carry on- _ me? hello because might carry on. -- hello? carry on. for— me? hello because might carry on. -- hello? carry on. for the _ me? hello because might carry on. -- hello? carry on. for the first - me? hello because might carry on. -- hello? carry on. for the first year, - hello? carry on. for the first year, we didn't have _ hello? carry on. for the first year, we didn't have any _ hello? carry on. for the first year, we didn't have any issues, - hello? carry on. for the first year, we didn't have any issues, and - hello? carry on. for the first year, l we didn't have any issues, and then last year— we didn't have any issues, and then last year she — we didn't have any issues, and then last year she had one thing after anotheh — last year she had one thing after another. she needed a leg operation, which _ another. she needed a leg operation, which cost _ another. she needed a leg operation, which cost almost £5,000. she needed a tooth— which cost almost £5,000. she needed a tooth extraction which cost us shy of £2000, — a tooth extraction which cost us shy of £2000, enough that she got sick which _ of £2000, enough that she got sick which was _ of £2000, enough that she got sick which was another few hundred pounds — which was another few hundred pounds. we did have insurance to cover— pounds. we did have insurance to cover the — pounds. we did have insurance to cover the majority of it, which was very fortunate, but it was still a lot of— very fortunate, but it was still a lot of money when you add it all up. but you _ lot of money when you add it all up. but you pay— lot of money when you add it all up. but you pay it because you love them and they love you. i but you pay it because you love them and they love you.— and they love you. i will be honest, we took her — and they love you. i will be honest, we took her to _ and they love you. i will be honest, we took her to a _ and they love you. i will be honest, we took her to a specialist - and they love you. i will be honest, we took her to a specialist centre i we took her to a specialist centre for the _ we took her to a specialist centre for the leg — we took her to a specialist centre for the leg operation and the tooth extraction — for the leg operation and the tooth extraction. we were told the people there _ extraction. we were told the people there were — extraction. we were told the people there were more experienced and lletter— there were more experienced and better trained. there were more experienced and bettertrained. i never there were more experienced and better trained. i never bash anybody who is— better trained. i never bash anybody who is working there. they gave her fantastic _ who is working there. they gave her fantastic care. from the moment we walked _ fantastic care. from the moment we walked in— fantastic care. from the moment we walked in the door of the vets to the physio, they were fantastic. happy— the physio, they were fantastic. happy to — the physio, they were fantastic. happy to pay that as well for that service — happy to pay that as well for that service. ., happy to pay that as well for that service. . ., ., ., ., service. karen, good morning. your exoerience? — service. karen, good morning. your exoerience? how— service. karen, good morning. your experience? how much _ service. karen, good morning. your experience? how much are - service. karen, good morning. your experience? how much are you - service. karen, good morning. your- experience? how much are you paying? are you paying too much? are you there? �* , ., are you paying too much? are you there? �* ,, . ~' are you paying too much? are you there? �* i. ., ,, ., are you paying too much? are you there? �* ,, ., ~ ., if are you paying too much? are you i there?— if you there? are you talking to me? if you are karen in — there? are you talking to me? if you are karen in the _ there? are you talking to me? if you are karen in the deferred. _ there? are you talking to me? if you are karen in the deferred. i'm - there? are you talking to me? if you are karen in the deferred. i'm karen| are karen in the deferred. i'm karen in oxford street. _ are karen in the deferred. i'm karen in oxford street. that _ are karen in the deferred. i'm karen in oxford street. that will— are karen in the deferred. i'm karen in oxford street. that will do. - are karen in the deferred. i'm karen in oxford street. that will do. i'm i in oxford street. that will do. i'm a retired vet. _ in oxford street. that will do. i'm a retired vet, and _ in oxford street. that will do. i'm a retired vet, and i'm _ in oxford street. that will do. i'm a retired vet, and i'm concerned l a retired vet, and i'm concerned that— a retired vet, and i'm concerned that this — a retired vet, and i'm concerned that this is — a retired vet, and i'm concerned that this is going _ a retired vet, and i'm concerned that this is going to _ a retired vet, and i'm concerned that this is going to end - a retired vet, and i'm concerned that this is going to end up- a retired vet, and i'm concerned that this is going to end up with| that this is going to end up with vets getting _ that this is going to end up with vets getting more _ that this is going to end up with vets getting more grief- that this is going to end up with vets getting more grief than - that this is going to end up with. vets getting more grief than they already— vets getting more grief than they already get _ vets getting more grief than they already get it _ vets getting more grief than they already get. it seems _ vets getting more grief than they already get. it seems vets - vets getting more grief than theyl already get. it seems vets already take all— already get. it seems vets already take all the — already get. it seems vets already take all the sticks, _ already get. it seems vets already take all the sticks, when - already get. it seems vets already take all the sticks, when they- already get. it seems vets alreadyl take all the sticks, when they have no ability— take all the sticks, when they have no ability to — take all the sticks, when they have no ability to decrease _ take all the sticks, when they have no ability to decrease prices - take all the sticks, when they have no ability to decrease prices and i no ability to decrease prices and offer— no ability to decrease prices and offer discounts. _ no ability to decrease prices and offer discounts. veterinary - no ability to decrease prices and i offer discounts. veterinary resident has -- _ offer discounts. veterinary resident has -- veterihary_ offer discounts. veterinary resident has —— veterinary medicine - offer discounts. veterinary resident has —— veterinary medicine has - offer discounts. veterinary resident i has —— veterinary medicine has moved on, has —— veterinary medicine has moved on. it— has —— veterinary medicine has moved on. it does— has —— veterinary medicine has moved on. it does cost— has —— veterinary medicine has moved on, it does cost money, _ has —— veterinary medicine has moved on, it does cost money, and _ has —— veterinary medicine has moved on, it does cost money, and we - has —— veterinary medicine has moved on, it does cost money, and we don'tl on, it does cost money, and we don't have _ on, it does cost money, and we don't have control— on, it does cost money, and we don't have control over— on, it does cost money, and we don't have control over what— on, it does cost money, and we don't have control over what they - on, it does cost money, and we don't have control over what they call - on, it does cost money, and we don't have control over what they call the i have control over what they call the veterinary _ have control over what they call the veterinary cascade, _ have control over what they call the veterinary cascade, which _ have control over what they call the veterinary cascade, which is - have control over what they call the veterinary cascade, which is what i veterinary cascade, which is what people _ veterinary cascade, which is what people have _ veterinary cascade, which is what people have been _ veterinary cascade, which is what people have been talking - veterinary cascade, which is what people have been talking about. i veterinary cascade, which is what i people have been talking about. we have to _ people have been talking about. we have to use — people have been talking about. we have to use a — people have been talking about. we have to use a licensed _ people have been talking about. we have to use a licensed drugs, - people have been talking about. we have to use a licensed drugs, we i people have been talking about. wel have to use a licensed drugs, we can use paracetamol— have to use a licensed drugs, we can use paracetamol from _ have to use a licensed drugs, we can use paracetamol from tesco, - use paracetamol from tesco, otherwise _ use paracetamol from tesco, otherwise we _ use paracetamol from tesco, otherwise we will— use paracetamol from tesco, otherwise we will be - use paracetamol from tesco, otherwise we will be in - use paracetamol from tesco, i otherwise we will be in trouble use paracetamol from tesco, - otherwise we will be in trouble from the regulators _ otherwise we will be in trouble from the regulators l— otherwise we will be in trouble from the regulators— the regulators. i want to come back to that point. _ the regulators. i want to come back to that point, because _ the regulators. i want to come back to that point, because we _ the regulators. i want to come back to that point, because we have - to that point, because we have mike in exeter who work from our —— for a pharmaceutical company. you think there is some jiggery—pokery going on? it there is some “iggery-pokery going on? ., , there is some “iggery-pokery going on? . , , there is some “iggery-pokery going on? , , ., there is some “iggery-pokery going on? . , , , ., ., , on? it has been brought out in this programme _ on? it has been brought out in this programme in _ on? it has been brought out in this programme in that, _ on? it has been brought out in this programme in that, ok, _ on? it has been brought out in this programme in that, ok, there - on? it has been brought out in thisj programme in that, ok, there may on? it has been brought out in this i programme in that, ok, there may be programme in that, 0k, there may be a different regulatory system from humans to vets, butjust the a different regulatory system from humans to vets, but just the fact that you can get a prescription from the practice and then go online and get the drug so much cheaper, half—price, a quarter the price, it is not about pricing. everyone has come on, the vectors come on and decide there is vet bashing, and we don't want to do that, that is not the point. we believe the care they are getting is great, and i'm sure every vet is out there doing their ultimate best to ensure your dog or cat gets better. the issue here is the concentration of all vet practices into huge conglomerates and corporations who are now taking huge profits, and it suits them to have high prices because they get people to ensure their dogs. let me throw that to _ people to ensure their dogs. let me throw that to clear. _ people to ensure their dogs. let me throw that to clear. it _ people to ensure their dogs. let me throw that to clear. it suits - people to ensure their dogs. let me throw that to clear. it suits the - throw that to clear. it suits the insurance _ throw that to clear. it suits the insurance companies _ throw that to clear. it suits the insurance companies as - throw that to clear. it suits the insurance companies as well, i throw that to clear. it suits the - insurance companies as well, doesn't it? i insurance companies as well, doesn't it? . ., ., , it? i will further declare as i would throw— it? i will further declare as i would throw a _ it? i will further declare as i would throw a ball - it? i will further declare as i would throw a ball for - it? i will further declare as i would throw a ball for a - it? i will further declare as i | would throw a ball for a dog! player? that would throw a ball for a dog! pla er? �* ., ._ , player? at the end of the day, this all comes down _ player? at the end of the day, this all comes down to _ player? at the end of the day, this all comes down to education. - player? at the end of the day, this| all comes down to education. when people _ all comes down to education. when people get— all comes down to education. when people get animals, they know it will cost — people get animals, they know it will cost money. nobody is forced to have a _ will cost money. nobody is forced to have a dog — will cost money. nobody is forced to have a dog. if they make the choice to have _ have a dog. if they make the choice to have a _ have a dog. if they make the choice to have a cat, rabbit, dog, horse, whatever— to have a cat, rabbit, dog, horse, whatever they have, they should be thinking, _ whatever they have, they should be thinking, can we afford to have this animal? _ thinking, can we afford to have this animal? can— thinking, can we afford to have this animal? can we afford to treat any potential— animal? can we afford to treat any potential problems for the rest of that animal's life? if the answer is no, dont — that animal's life? if the answer is no, dont do — that animal's life? if the answer is no, don't do it! if the answer is to ensure _ no, don't do it! if the answer is to ensure it. — no, don't do it! if the answer is to ensure it, ensure it! we are there to offer— ensure it, ensure it! we are there to offer all— ensure it, ensure it! we are there to offer all options that we possibly can through these animals, that they— possibly can through these animals, that they do come at a cost. insurance _ that they do come at a cost. insurance is very good at covering a lot of— insurance is very good at covering a lot of those — insurance is very good at covering a lot of those costs, it will not necessarily cover everything. it is ”p necessarily cover everything. it is up to— necessarily cover everything. it is up to the — necessarily cover everything. it is up to the clients to educate themselves, and it is the issue with themselves, and it is the issue with the whole _ themselves, and it is the issue with the whole thing, education.- the whole thing, education. there is, but the whole thing, education. there is. but there _ the whole thing, education. there is, but there is _ the whole thing, education. there is, but there is also _ the whole thing, education. there is, but there is also the _ the whole thing, education. there is, but there is also the situation l is, but there is also the situation where if you have somebody, i have three dogs and luckily enough i can afford it, there is still a bit of a shock sometimes, but that is private medicine, and it was the nhs into perspective, but if someone is saying the dog as their soulmate and companion and they live on their own with their dog and it is old and sick, and you say that is going to cost £250 and they say they cannot afford that, what do you do? we give them all the — afford that, what do you do? we give them all the options _ afford that, what do you do? we give them all the options if _ afford that, what do you do? we give them all the options if they _ afford that, what do you do? we give them all the options if they can, - them all the options if they can, which _ them all the options if they can, which is — them all the options if they can, which is what we do if people cannot or can _ which is what we do if people cannot or can afford it. we say these are the options. _ or can afford it. we say these are the options, it will cost this amount, _ the options, it will cost this amount, we can do this, it will cost this amount, — amount, we can do this, it will cost this amount, we can try this, and we -ive this amount, we can try this, and we give them _ this amount, we can try this, and we give them the pros and cons of all the options, and sometimes, at the end of— the options, and sometimes, at the end of the _ the options, and sometimes, at the end of the day, your dog is old and sick, _ end of the day, your dog is old and sick, it— end of the day, your dog is old and sick, it might need life—saving treatment, it might cost £500, £1000, — treatment, it might cost £500, £1000, £2000, and if that can be done, _ £1000, £2000, and if that can be done, then— £1000, £2000, and if that can be done, then we say look, euthanasia is an— done, then we say look, euthanasia is an option — done, then we say look, euthanasia is an option. it is never an option we want — is an option. it is never an option we want to— is an option. it is never an option we want to take when there is an option— we want to take when there is an option to — we want to take when there is an option to say that animal, but sometimes it is a treatment option, and we _ sometimes it is a treatment option, and we would neverjudge anybody for doin- and we would neverjudge anybody for doing that _ and we would neverjudge anybody for doing that. that and we would never “udge anybody for doinu that. ., , and we would never “udge anybody for doinu that. . , . and we would never “udge anybody for doin that. . , . . . . doing that. that is a financial choice, doing that. that is a financial choice. you _ doing that. that is a financial choice, you are _ doing that. that is a financial choice, you are saying, - doing that. that is a financial- choice, you are saying, sometimes? , it is heartbreaking. it is important to hear from vets this it is heartbreaking. it is important to hearfrom vets this morning. we are going to speak to alex and ross, ross, a veterinary surgeon stop good morning. what do you think about this report? do you think people have an adequate understanding of this particular branch of private health care?— this particular branch of private health care? ., ., �* ~ health care? no. i don't think the averaue health care? no. i don't think the average person — health care? no. i don't think the average person out _ health care? no. i don't think the average person out there - health care? no. i don't think the average person out there has - health care? no. i don't think the average person out there has to l average person out there has to engage a professional for most of their life. a bit of a sweeping statement, but the average person never has to engage private health care, so anyone charging a professional fee, care, so anyone charging a professionalfee, human care is massively more expensive than veterinary care, i think we under price, which will stick a cat among the pigeon... price, which will stick a cat among the pigeon---_ the pigeon... does a general anaesthetic _ the pigeon... does a general anaesthetic is _ the pigeon... does a general anaesthetic is the _ the pigeon... does a general anaesthetic is the same - the pigeon... does a general anaesthetic is the same for l the pigeon... does a general. anaesthetic is the same for my labrador as it would for me? his. anaesthetic is the same for my labrador as it would for me? no, it is significantly _ labrador as it would for me? no, it is significantly less. _ labrador as it would for me? no, it is significantly less. the _ labrador as it would for me? no, it is significantly less. the human i is significantly less. the human situation, there is much more, i guess the insurance side of it for negligence and problems is much higher. the human field charge much more for what they do than we do, and i can't answer you why it would be cheaper in the veterinary world, but it is significantly cheaper than the human side. find but it is significantly cheaper than the human side.— the human side. and other vet, doctor alex _ the human side. and other vet, doctor alex davies. _ the human side. and other vet, doctor alex davies. can - the human side. and other vet, doctor alex davies. can you - the human side. and other vet, - doctor alex davies. can you explain what is going on here? this doctor alex davies. can you explain what is going on here?— what is going on here? this is one ofthe what is going on here? this is one of the biggest _ what is going on here? this is one of the biggest things _ what is going on here? this is one of the biggest things facing - what is going on here? this is one of the biggest things facing the i of the biggest things facing the veterinary profession right now, and there _ veterinary profession right now, and there is— veterinary profession right now, and there is a _ veterinary profession right now, and there is a huge divide, and almost a level— there is a huge divide, and almost a level of— there is a huge divide, and almost a level of distrust between owners and vets at _ level of distrust between owners and vets at the _ level of distrust between owners and vets at the moment, which does need to be the _ vets at the moment, which does need to be the case stop veterinary treatment does cost a lot, but the practice _ treatment does cost a lot, but the practice that i have worked on, when you look— practice that i have worked on, when you look at— practice that i have worked on, when you look at the profit margins of them, _ you look at the profit margins of them, it— you look at the profit margins of them, it is— you look at the profit margins of them, it is only 10% 20%, which for most _ them, it is only 10% 20%, which for most businesses are a very low profit — most businesses are a very low profit if— most businesses are a very low profit. if you look at the industry, that needs — profit. if you look at the industry, that needs to be reinvested. vets constantly— that needs to be reinvested. vets constantly strive to develop their services, — constantly strive to develop their services, get further qualifications. my qualification to do orthopaedics and soft tissue surgery— do orthopaedics and soft tissue surgery cost me £16,000, and it is 'ust surgery cost me £16,000, and it is just to _ surgery cost me £16,000, and it is just to offer — surgery cost me £16,000, and it is just to offer an additional benefit to owners. it is expensive, and the cost of— to owners. it is expensive, and the cost of buying in products, equipment, training, is going up and up. equipment, training, is going up and up a— equipment, training, is going up and up a lot— equipment, training, is going up and up a lot of— equipment, training, is going up and up. a lot of practices in my area have _ up. a lot of practices in my area have had — up. a lot of practices in my area have had to _ up. a lot of practices in my area have had to shut down because they are not— have had to shut down because they are not financially viable businesses any more, and the community loses out on the services then~ _ community loses out on the services then~ |s— community loses out on the services then. , ., ., ., , then. is there a lot of vet bashing on here? of— then. is there a lot of vet bashing on here? of awe _ then. is there a lot of vet bashing on here? of awe i— then. is there a lot of vet bashing on here? of awe i experience - then. is there a lot of vet bashing on here? of awe i experience it i on here? of awe i experience it myself. i on here? of awe i experience it m self. ., ~' on here? of awe i experience it m self. ., ~ , ., myself. i work across private practices. — myself. i work across private practices, and _ myself. i work across private practices, and it _ myself. i work across private practices, and it is _ myself. i work across private practices, and it is very - myself. i work across private i practices, and it is very difficult time _ practices, and it is very difficult time for— practices, and it is very difficult time for people, and we appreciate that, _ time for people, and we appreciate that, lrut— time for people, and we appreciate that, but we are not out there to make _ that, but we are not out there to make money as vets, we are out to ensure — make money as vets, we are out to ensure that _ make money as vets, we are out to ensure that pets have the maximum health _ ensure that pets have the maximum health and _ ensure that pets have the maximum health and welfare. we are also there _ health and welfare. we are also there to — health and welfare. we are also there to make sure that the industry is financially viable and sustainable across all fronts, because _ sustainable across all fronts, because that will translate to the well— being of pets, because that will translate to the well—being of pets, and the development of services. i�*m well-being of pets, and the development of services. i'm glad we have ou development of services. i'm glad we have you and — development of services. i'm glad we have you and ross _ development of services. i'm glad we have you and ross in _ development of services. i'm glad we have you and ross in stowmarket - development of services. i'm glad we | have you and ross in stowmarket who has got in touch as well, and we have caroline in west white. hello. i'm so sorry that you had your little dog put to sleep last week, i believe. , ., , ., believe. high. yes, he was a german sheherd believe. high. yes, he was a german shepherd pup. _ believe. high. yes, he was a german shepherd pup. he — believe. high. yes, he was a german shepherd pup, he was _ believe. high. yes, he was a german shepherd pup, he was about - believe. high. yes, he was a german shepherd pup, he was about a year. shepherd pup, he was about a year old, shepherd pup, he was about a year old. and _ shepherd pup, he was about a year old. and didn't— shepherd pup, he was about a year old, and didn't shut _ shepherd pup, he was about a year old, and didn't shut show- shepherd pup, he was about a year old, and didn't shut show any- shepherd pup, he was about a year old, and didn't shut show any signl old, and didn't shut show any sign of illness— old, and didn't shut show any sign of illness at — old, and didn't shut show any sign of illness at all— old, and didn't shut show any sign of illness at all until _ old, and didn't shut show any sign of illness at all until about - of illness at all until about ten days— of illness at all until about ten days before _ of illness at all until about ten days before we _ of illness at all until about ten days before we had _ of illness at all until about ten days before we had to - of illness at all until about ten days before we had to have i of illness at all until about tenl days before we had to have put of illness at all until about ten - days before we had to have put down. it days before we had to have put down. it was _ days before we had to have put down. it was really _ days before we had to have put down. it was really awful. _ days before we had to have put down. it was really awful. what _ days before we had to have put down. it was really awful.— it was really awful. what happened? how did he fall — it was really awful. what happened? how did he fall ill? _ it was really awful. what happened? how did he fall ill? you _ it was really awful. what happened? how did he fall ill? you just - how did he fall ill? you 'ust raettin how did he fall ill? you 'ust getting really i how did he fall ill? you 'ust getting really quiet i how did he fall ill? you 'ust getting really quiet and i how did he fall ill? you just| getting really quiet and stop eating -- he _ getting really quiet and stop eating -- heiust— getting really quiet and stop eating —— he just started _ getting really quiet and stop eating —— he just started getting - getting really quiet and stop eating —— he just started getting really- —— he just started getting really guiet _ —— he just started getting really quiet and — —— he just started getting really quiet and stopped _ —— he just started getting really quiet and stopped eating, - —— he just started getting really quiet and stopped eating, and i —— he just started getting really. quiet and stopped eating, and the vet checked — quiet and stopped eating, and the vet checked him _ quiet and stopped eating, and the vet checked him over, _ quiet and stopped eating, and the vet checked him over, and - quiet and stopped eating, and the vet checked him over, and gave i quiet and stopped eating, and the i vet checked him over, and gave him quiet and stopped eating, and the - vet checked him over, and gave him a 'ab vet checked him over, and gave him a jab to— vet checked him over, and gave him a jab to try— vet checked him over, and gave him a jab to try and — vet checked him over, and gave him a jab to try and encourage his _ vet checked him over, and gave him a jab to try and encourage his stomachl jab to try and encourage his stomach and intestines — jab to try and encourage his stomach and intestines to _ jab to try and encourage his stomach and intestines to work— jab to try and encourage his stomach and intestines to work a _ jab to try and encourage his stomach and intestines to work a bit - jab to try and encourage his stomach and intestines to work a bit better. i and intestines to work a bit better. we took— and intestines to work a bit better. we took him — and intestines to work a bit better. we took him back— and intestines to work a bit better. we took him back home _ and intestines to work a bit better. we took him back home for- and intestines to work a bit better. we took him back home for a - and intestines to work a bit better. we took him back home for a few. we took him back home for a few days, _ we took him back home for a few days, and — we took him back home for a few days. and said _ we took him back home for a few days, and said no, _ we took him back home for a few days, and said no, we took- we took him back home for a few days, and said no, we took him i we took him back home for a few. days, and said no, we took him back last wednesday. _ days, and said no, we took him back last wednesday, and _ days, and said no, we took him back last wednesday, and they _ days, and said no, we took him back last wednesday, and they said, - days, and said no, we took him back last wednesday, and they said, 0k,| last wednesday, and they said, ok, we have _ last wednesday, and they said, ok, we have to — last wednesday, and they said, ok, we have to do — last wednesday, and they said, ok, we have to do some _ last wednesday, and they said, ok, we have to do some blood - last wednesday, and they said, ok, we have to do some blood tests, i we have to do some blood tests, things— we have to do some blood tests, things like — we have to do some blood tests, things like that, _ we have to do some blood tests, things like that, and _ we have to do some blood tests, things like that, and we - we have to do some blood tests, things like that, and we did - we have to do some blood tests, things like that, and we did ask. we have to do some blood tests, i things like that, and we did ask at the time _ things like that, and we did ask at the time roughly— things like that, and we did ask at the time roughly how _ things like that, and we did ask at the time roughly how much - things like that, and we did ask at the time roughly how much would j the time roughly how much would it cost, _ the time roughly how much would it cost, and _ the time roughly how much would it cost, and they— the time roughly how much would it cost, and they said _ the time roughly how much would it cost, and they said blood _ the time roughly how much would it cost, and they said blood tests - cost, and they said blood tests start _ cost, and they said blood tests start at — cost, and they said blood tests start at about _ cost, and they said blood tests start at about £180, _ cost, and they said blood tests start at about £180, and - cost, and they said blood tests start at about £180, and we i cost, and they said blood testsi start at about £180, and we had cost, and they said blood tests - start at about £180, and we had no choice _ start at about £180, and we had no choice and — start at about £180, and we had no choice and went _ start at about £180, and we had no choice and went for— start at about £180, and we had no choice and went for it, _ start at about £180, and we had no choice and went for it, obviously, i choice and went for it, obviously, and within— choice and went for it, obviously, and within about _ choice and went for it, obviously, and within about one _ choice and went for it, obviously, and within about one hour- choice and went for it, obviously, and within about one hour they. and within about one hour they contacted _ and within about one hour they contacted me _ and within about one hour they contacted me and _ and within about one hour they contacted me and said - and within about one hour they contacted me and said they. and within about one hour theyl contacted me and said they had and within about one hour they- contacted me and said they had found that his _ contacted me and said they had found that his immune _ contacted me and said they had found that his immune system _ contacted me and said they had found that his immune system was - contacted me and said they had found j that his immune system was attacking his red _ that his immune system was attacking his red blood — that his immune system was attacking his red blood cells, _ that his immune system was attacking his red blood cells, and _ that his immune system was attacking his red blood cells, and basically- his red blood cells, and basically he was _ his red blood cells, and basically he was a — his red blood cells, and basically he was a very— his red blood cells, and basically he was a very sick— his red blood cells, and basically he was a very sick dog, - his red blood cells, and basically he was a very sick dog, and - his red blood cells, and basically he was a very sick dog, and the i he was a very sick dog, and the kindest— he was a very sick dog, and the kindest thing _ he was a very sick dog, and the kindest thing to _ he was a very sick dog, and the kindest thing to do, _ he was a very sick dog, and the kindest thing to do, really, - he was a very sick dog, and the kindest thing to do, really, as. kindest thing to do, really, as far as i kindest thing to do, really, as far as t was— kindest thing to do, really, as far as i was concerned, _ kindest thing to do, really, as far as i was concerned, was- kindest thing to do, really, as far as i was concerned, was to - kindest thing to do, really, as far as i was concerned, was to havei kindest thing to do, really, as far. as i was concerned, was to have him put down, _ as i was concerned, was to have him put down, because _ as i was concerned, was to have him put down, because the _ as i was concerned, was to have him put down, because the sort - as i was concerned, was to have him put down, because the sort of- put down, because the sort of treatment— put down, because the sort of treatment he _ put down, because the sort of treatment he would _ put down, because the sort of treatment he would have - put down, because the sort of treatment he would have hadl put down, because the sort of. treatment he would have had to have .one treatment he would have had to have gone through — treatment he would have had to have gone through further— treatment he would have had to have gone through further the _ treatment he would have had to have gone through further the whole - gone through further the whole of his life. _ gone through further the whole of his life. i— gone through further the whole of his life, i wouldn't _ gone through further the whole of his life, i wouldn't have _ gone through further the whole of his life, i wouldn't have been- gone through further the whole of his life, i wouldn't have been fairl his life, i wouldn't have been fair at alt _ his life, i wouldn't have been fair at alt what— his life, i wouldn't have been fair at all. what summed _ his life, i wouldn't have been fair at all. what summed it - his life, i wouldn't have been fair at all. what summed it up - his life, i wouldn't have been fair at all. what summed it up was i his life, i wouldn't have been fair. at all. what summed it up was that when _ at all. what summed it up was that when we _ at all. what summed it up was that when we got — at all. what summed it up was that when we got the _ at all. what summed it up was that when we got the bill, _ at all. what summed it up was that when we got the bill, it _ at all. what summed it up was that when we got the bill, it came - at all. what summed it up was that when we got the bill, it came to. when we got the bill, it came to £636, _ when we got the bill, it came to £636. which _ when we got the bill, it came to £636, which was _ when we got the bill, it came to £636, which was a _ when we got the bill, it came to £636, which was a bit more - when we got the bill, it came toi £636, which was a bit more than we had been _ £636, which was a bit more than we had been quoted _ £636, which was a bit more than we had been quoted. that— £636, which was a bit more than we had been quoted. that was - £636, which was a bit more than we had been quoted. that was a - £636, which was a bit more than we had been quoted. that was a bit- £636, which was a bit more than we had been quoted. that was a bit of. £636, which was a bit more than we | had been quoted. that was a bit of a shocker _ had been quoted. that was a bit of a shocker. s.. , . had been quoted. that was a bit of a shocker. , ., , ., , shocker. ross, are you still with us? yes. _ shocker. ross, are you still with us? yes. i— shocker. ross, are you still with us? yes, i am. _ shocker. ross, are you still with us? yes, i am. what— shocker. ross, are you still with us? yes, i am. what would - shocker. ross, are you still with us? yes, i am. what would your reaction be _ us? yes, i am. what would your reaction be to _ us? yes, i am. what would your reaction be to something - us? yes, i am. what would your reaction be to something like i us? yes, i am. what would your i reaction be to something like that, ultimately? you're in an emotional state and you are so upset, and then you get the bill, and it is a shocker? it you get the bill, and it is a shocker?— you get the bill, and it is a shocker? , . , , . ., shocker? it is really difficult one, nikki, because _ shocker? it is really difficult one, nikki, because it _ shocker? it is really difficult one, nikki, because it is _ shocker? it is really difficult one, nikki, because it is an _ shocker? it is really difficult one, nikki, because it is an emotional| nikki, because it is an emotional time as you said, and it often comes down to trying to find... we can investigate these situations, we can look at the different tests we have to do, and these are the costs. we have had it both ways for people don't want to notice, do what you have to do, and then retrospectively there is a shock at the bill, or people want to know everything about the price up front, and it is a really difficult balancing act to get right. i've been there myself and have put animals to sleep, i fit my own animals to sleep, and it is a difficult time and a challenging time to come up with money. it is not after the act. we don't have to do this in the human field. someone passes away, all of these discussions discussions had afterwards. we have to have them before when we are dealing with a sick animal. 0urjob is always to try and do the best for the animal. my try and do the best for the animal. my attitude when i ran my practice is, what would you do if it is your dog? that has always been our case. i would do xy and z, but it comes of the cost. i discussed money upfront, and if there is any... it's a bit like peeling an onion diagnosis, so we may have to do more tests, but that will cost x, y and z. that comes into communication and misunderstanding, and i spent my life breaking down complex terms we pull into a simple terms as possible. if my mother could understand it, iwill possible. if my mother could understand it, i will be happy, and if i feel happy that my person understands what i'm talking about, i feel i've given fair advice, and i discussed the cost as i went along. people want consistency and transparency. tanya, i want to speak to you and hear from you. good morning. to you and hear from you. good morninr. ., . ,, to you and hear from you. good morning._ and - to you and hear from you. good i morning._ and very to you and hear from you. good - morning._ and very well, morning. how are you? and very well, thank ou. morning. how are you? and very well, thank you. good. _ morning. how are you? and very well, thank you. good. your _ morning. how are you? and very well, thank you. good. your experience? i l thank you. good. your experience? i have a five-year-old _ thank you. good. your experience? i have a five-year-old working - thank you. good. your experience? i have a five-year-old working cocker| have a five—year—old working cocker spaniel, _ have a five—year—old working cocker spaniel, who is beautiful and his name _ spaniel, who is beautiful and his name is — spaniel, who is beautiful and his name is monty, and we did the best that we _ name is monty, and we did the best that we can — name is monty, and we did the best that we can to look after him and -ive that we can to look after him and give him — that we can to look after him and give him the best health care possible, so is fully insured up to the maximum level in the event that we need _ the maximum level in the event that we need to— the maximum level in the event that we need to get veterinary care. monty. — we need to get veterinary care. monty, like most manuals, is renowned— monty, like most manuals, is renowned for opens with his bottom and in _ renowned for opens with his bottom and in all— renowned for opens with his bottom and in all glands, and i have tried everything — and in all glands, and i have tried everything preventative to help him with that _ everything preventative to help him with that discomfort, and i got to the stage — with that discomfort, and i got to the stage where i spoke to my vet about— the stage where i spoke to my vet about surgery. it was well thought through— about surgery. it was well thought through and research, and my independent vet reached out to local vets, independent vet reached out to local vets. atl— independent vet reached out to local vets, all within the east midlands, and we _ vets, all within the east midlands, and we had a price ranging from £1300 _ and we had a price ranging from £1300 in— and we had a price ranging from £1300 in one vet surgery which can do the _ £1300 in one vet surgery which can do the operation, to another at £6,000, — do the operation, to another at £6,000, for exactly the same dog for exactly— £6,000, for exactly the same dog for exactly the _ £6,000, for exactly the same dog for exactly the same amount of intervention, for exactly the same surgery. _ intervention, for exactly the same surgery, and the disparity isjust guite _ surgery, and the disparity isjust quite unbelievable. alex surgery, and the disparity is 'ust quite unbelievablei surgery, and the disparity is 'ust quite unbelievable. alex davies, how would ou quite unbelievable. alex davies, how would you exolain — quite unbelievable. alex davies, how would you explain some _ quite unbelievable. alex davies, how would you explain some thing - quite unbelievable. alex davies, how would you explain some thing like i would you explain some thing like that? it is not a science, i suppose? well, it is! there are a lot of different _ suppose? well, it is! there are a lot of different surgical _ lot of different surgical approaches _ lot of different surgical approaches. the - lot of different surgicalj approaches. the owner lot of different surgical - approaches. the owner who lost lot of different surgical _ approaches. the owner who lost their do. approaches. the owner who lost their dog at— approaches. the owner who lost their dog at one—year—old, _ approaches. the owner who lost their dog at one—year—old, that _ approaches. the owner who lost their dog at one—year—old, that is- dog at one—year—old, that is horrible _ dog at one—year—old, that is horrible to _ dog at one—year—old, that is horrible to hear— dog at one—year—old, that is horrible to hear stop - dog at one—year—old, that is horrible to hear stop in- dog at one—year—old, that isi horrible to hear stop in terms dog at one—year—old, that is- horrible to hear stop in terms of a gland _ horrible to hear stop in terms of a gland issue. — horrible to hear stop in terms of a gland issue, there _ horrible to hear stop in terms of a gland issue, there are _ horrible to hear stop in terms of a gland issue, there are multiple i gland issue, there are multiple surgeries— gland issue, there are multiple surgeries they _ gland issue, there are multiple surgeries they can _ gland issue, there are multiple surgeries they can be - gland issue, there are multiple surgeries they can be done - gland issue, there are multiple surgeries they can be done to i surgeries they can be done to resolve that. _ surgeries they can be done to resolve that. if _ surgeries they can be done to resolve that. if you're - surgeries they can be done to resolve that. if you're having i surgeries they can be done toi resolve that. if you're having it done _ resolve that. if you're having it done in — resolve that. if you're having it done in the _ resolve that. if you're having it done in the independent - resolve that. if you're having it i done in the independent practice, resolve that. if you're having it - done in the independent practice, i would _ done in the independent practice, i would estimate _ done in the independent practice, i would estimate that _ done in the independent practice, i would estimate that between - done in the independent practice, ii would estimate that between £1000 and £2000, — would estimate that between £1000 and £2000, but _ would estimate that between £1000 and £2000, but would _ would estimate that between £1000 and £2000, but would be _ would estimate that between £1000 and £2000, but would be expectingj and £2000, but would be expecting quite an— and £2000, but would be expecting quite an experienced _ and £2000, but would be expecting quite an experienced professional. and £2000, but would be expectingj quite an experienced professional to do that— quite an experienced professional to do that surgery _ quite an experienced professional to do that surgery it _ quite an experienced professional to do that surgery. it is— quite an experienced professional to do that surgery. it is in— quite an experienced professional to do that surgery. it is in a _ quite an experienced professional to do that surgery. it is in a very- do that surgery. it is in a very risky— do that surgery. it is in a very risky area _ do that surgery. it is in a very risky area where _ do that surgery. it is in a very risky area where infections i do that surgery. it is in a veryl risky area where infections are do that surgery. it is in a very. risky area where infections are a risk, _ risky area where infections are a risk, incontinence _ risky area where infections are a risk, incontinence can _ risky area where infections are a risk, incontinence can be - risky area where infections are a risk, incontinence can be a - risky area where infections are a . risk, incontinence can be a problem because _ risk, incontinence can be a problem because of— risk, incontinence can be a problem because of where _ risk, incontinence can be a problem because of where it _ risk, incontinence can be a problem because of where it is _ risk, incontinence can be a problem because of where it is located, - risk, incontinence can be a problem because of where it is located, so. because of where it is located, so you're _ because of where it is located, so you're paying _ because of where it is located, so you're paying for— because of where it is located, so you're paying for an— because of where it is located, so you're paying for an expert - because of where it is located, so you're paying for an expert who i you're paying for an expert who would _ you're paying for an expert who would have _ you're paying for an expert who would have needed _ you're paying for an expert who would have needed to - you're paying for an expert who would have needed to do - you're paying for an expert who - would have needed to do additional qualifications. — would have needed to do additional qualifications, training, _ would have needed to do additional qualifications, training, years- would have needed to do additional qualifications, training, years of. qualifications, training, years of work— qualifications, training, years of work to— qualifications, training, years of work to be — qualifications, training, years of work to be able _ qualifications, training, years of work to be able to _ qualifications, training, years of work to be able to do _ qualifications, training, years of work to be able to do that. - qualifications, training, years of work to be able to do that. if. qualifications, training, years of work to be able to do that. if iti qualifications, training, years of. work to be able to do that. if it is being _ work to be able to do that. if it is being done — work to be able to do that. if it is being done at— work to be able to do that. if it is being done at a _ work to be able to do that. if it is being done at a referral- work to be able to do that. if it is| being done at a referral specialist level— being done at a referral specialist level centre. _ being done at a referral specialist level centre, they— being done at a referral specialist level centre, they are _ being done at a referral specialist level centre, they are much - being done at a referral specialist level centre, they are much more e> would like. he also had his anal glands surgery a few years ago, and i'm paying £325 per month of insurance. and then i'm also paying £120 insurance. and then i'm also paying £i20 onjoint supplements insurance. and then i'm also paying £i20 on joint supplements which are not covered by this policy, even though it is the platinum policy. that is obviously quite a lot each month. what can you do? like you said, they are your soulmate, family, it is what it is.- family, it is what it is. that is the key question, _ family, it is what it is. that is the key question, isn't - family, it is what it is. that is the key question, isn't it? i family, it is what it is. that is| the key question, isn't it? you absolutely nailed it, what can you do? . , , ., , absolutely nailed it, what can you do? absolutely. you 'ust pay it, and that is it, do? absolutely. you 'ust pay it, and that as at, mt _ do? absolutely. you 'ust pay it, and that is it, isn't it, — do? absolutely. youjust pay it, and that is it, isn't it, unfortunately? i that is it, isn't it, unfortunately? you want the best for them, obviously, and these days with all the mris, all the technology, it is advanced so much compared with maybe 20, 30 years advanced so much compared with maybe 20,30 years ago, advanced so much compared with maybe 20, 30 years ago, that the better treatment is there but it comes at a price. treatment is there but it comes at a trice. ~ ., treatment is there but it comes at a . rice, . ., , ., treatment is there but it comes at a trice. . ., ., , , price. we had some fairly hefty treatment _ price. we had some fairly hefty treatment done _ price. we had some fairly hefty treatment done recently, - price. we had some fairly hefty treatment done recently, and l price. we had some fairly hefty i treatment done recently, and we discuss the bill. when i got home, my doctor described it as the cost of living crisis. —— cost of loving. james. of living crisis. -- cost of loving. james. �* ., , ., james. i'm sat outside the vet, our french bulldog _ james. i'm sat outside the vet, our french bulldog had _ james. i'm sat outside the vet, our french bulldog had a _ james. i'm sat outside the vet, our french bulldog had a lump - james. i'm sat outside the vet, our french bulldog had a lump for - james. i'm sat outside the vet, our french bulldog had a lump for a i james. i'm sat outside the vet, our| french bulldog had a lump for a few years which we got the vet to take a look at, and it came back saying it was cancerous. we came to a specialist vet, and they basically had a look at it and said they had to do some tests. there were tests to do some tests. there were tests to see if it had spread. that cost us £1500 for the test, and they removed it, it hadn't spread, which is good, and they said they need to remove the lump, and they talked us through the cost of that which is around £5,000 on top of the £1500 .0ur insurance . 0ur insurance only goes up to £3000. our . 0ur insurance only goes up to £3000. 0urvets . 0ur insurance only goes up to £3000. 0ur vets are amazing, they are really good service, but i don't think there's a lot of about pricing. somebody was talking about how pet owners should educate themselves, but where do you find these information? the insurance companies as well, you can't educate yourself about the fact that your insurance premiums are going to go through the roofs over the last two years, as they have, and we are now do not covered if the cancer comes back. ., ., , ., ., back. how far will you go financially? _ back. how far will you go financially? how - back. how far will you go financially? how much i back. how far will you go | financially? how much do back. how far will you go - financially? how much do you love your dog? big matches part of the family, we will pay it. there is no question about family, we will pay it. there is no question abou— family, we will pay it. there is no question about that, but we have to find that money _ question about that, but we have to find that money from _ question about that, but we have to find that money from somewhere, i question about that, but we have to i find that money from somewhere, but it is a huge cost stop what find that money from somewhere, but it is a huge cost stop— it is a huge cost stop what if it is £10,000? _ it is a huge cost stop what if it is £10,000? where _ it is a huge cost stop what if it is £10,000? where will— it is a huge cost stop what if it is £10,000? where will you - it is a huge cost stop what if it is £10,000? where will you find i it is a huge cost stop what if it is i £10,000? where will you find the money? i £10,000? where will you find the mone ? , ., £10,000? where will you find the mone ? ., y £10,000? where will you find the mone ? ., ,_ ., money? i spoke to somebody who took out a loan to — money? i spoke to somebody who took out a loan to cover _ money? i spoke to somebody who took out a loan to cover vet _ money? i spoke to somebody who took out a loan to cover vet care. _ money? i spoke to somebody who took out a loan to cover vet care. the - out a loan to cover vet care. the dog died, they were stuck with the loan. will do it because pets are part of your family.— loan. will do it because pets are part of your family. they sure are. jill in cambridge _ part of your family. they sure are. jill in cambridge is _ part of your family. they sure are. jill in cambridge is with _ part of your family. they sure are. jill in cambridge is with us. - part of your family. they sure are. jill in cambridge is with us. hi, - jill in cambridge is with us. hi, hello. i agree _ jill in cambridge is with us. hi, hello. i agree with your last collar about— hello. i agree with your last collar about getting clarity on pricing. i have _ about getting clarity on pricing. i have a _ about getting clarity on pricing. i have a lovely lab doodle, a big blonde — have a lovely lab doodle, a big blonde guy who is ten and a half now _ blonde guy who is ten and a half now i_ blonde guy who is ten and a half now. i spent £6,000 having him diagnose — now. i spent £6,000 having him diagnose with addis and's disease. they were — diagnose with addis and's disease. they were brilliant, and they worked hard to _ they were brilliant, and they worked hard to find — they were brilliant, and they worked hard to find out what was wrong with the pet. _ hard to find out what was wrong with the pet. but — hard to find out what was wrong with the pet, but to diagnose the disease they said _ the pet, but to diagnose the disease they said he needed a lumbar puncture, _ they said he needed a lumbar puncture, x—rays, mris, yet all of this done — puncture, x—rays, mris, yet all of this done with a specialist hospital, but after that they did some _ hospital, but after that they did some extra blood tests, and in the end it _ some extra blood tests, and in the end it was — some extra blood tests, and in the end it was a — some extra blood tests, and in the end it was a simple blood test that diagnosed — end it was a simple blood test that diagnosed it. it was a huge bill, and it— diagnosed it. it was a huge bill, and it is— diagnosed it. it was a huge bill, and it is definitely the most high maintenance member of the family, because _ maintenance member of the family, because the costs are tremendous. i'm because the costs are tremendous. l'm not— because the costs are tremendous. i'm not insured, sol because the costs are tremendous. i'm not insured, so i do pay the 56,000, — i'm not insured, so i do pay the £6,000, and it is such an emotive issue~ _ £6,000, and it is such an emotive issue he — £6,000, and it is such an emotive issue he is— £6,000, and it is such an emotive issue. he is part of our family and we love _ issue. he is part of our family and we love him — issue. he is part of our family and we love him dearly, and we wanted to know what _ we love him dearly, and we wanted to know what was wrong with him. the problem _ know what was wrong with him. the problem was he had not been able to walk, _ problem was he had not been able to walk, and _ problem was he had not been able to walk, and it — problem was he had not been able to walk, and it was getting worse and worse _ walk, and it was getting worse and worse i_ walk, and it was getting worse and worse. i was absolutely delighted we have the _ worse. i was absolutely delighted we have the diagnosis. do i regret spending — have the diagnosis. do i regret spending the money? i honestly do feel that _ spending the money? i honestly do feel that the charges were exorbitant and i would love much greater— exorbitant and i would love much greater clarity on pricing, because i do greater clarity on pricing, because i do think— greater clarity on pricing, because i do think pricing is too much, but at the _ i do think pricing is too much, but at the same — i do think pricing is too much, but at the same time, it is emotive, i would _ at the same time, it is emotive, i would deftly pay it because i can afford _ would deftly pay it because i can afford it. — would deftly pay it because i can afford it, and i made the decision, would _ afford it, and i made the decision, would i_ afford it, and i made the decision, would i take out insurance or pay when _ would i take out insurance or pay when he — would i take out insurance or pay when he needed treatment, and i to the latter— when he needed treatment, and i to the latter decision, because insurance is also expensive. i think it is six— insurance is also expensive. i think it is six of— insurance is also expensive. i think it is six of one or half a dozen of the other~ — it is six of one or half a dozen of the other. even yesterday, he had to id the other. even yesterday, he had to go back— the other. even yesterday, he had to go back to _ the other. even yesterday, he had to go back to the vets and has now developed a tumour on his head, and that cost— developed a tumour on his head, and that cost another £1200, just to find out — that cost another £1200, just to find out how far the cancer had spread — find out how far the cancer had spread i— find out how far the cancer had spread. i said to the vet, it is spread. ! said to the vet, it is really— spread. i said to the vet, it is really expensive, but i would spend my last _ really expensive, but i would spend my last penny on my dog because we 'ust my last penny on my dog because we just want. _ my last penny on my dog because we just want, my son loves him, my parents — just want, my son loves him, my parents love _ just want, my son loves him, my parents love him, the whole family love him. _ parents love him, the whole family love him, and like any member of the family. _ love him, and like any member of the family. you— love him, and like any member of the family, you do what you can try and help them — family, you do what you can try and helt the . , ,., , family, you do what you can try and helt the ., , , ., help them absolutely. clear in newcastle. — help them absolutely. clear in newcastle, are _ help them absolutely. clear in newcastle, are you _ help them absolutely. clear in newcastle, are you still- help them absolutely. clear in newcastle, are you still with i help them absolutely. clear in i newcastle, are you still with us? this is the thing, listening to these collars, as i'm sure you have been, it is a much loved member of ourfamily having been, it is a much loved member of our family having private been, it is a much loved member of ourfamily having private health care, that is it, isn't it? it basically is. i have been listening to all these people, and everyone has a different story. they are all similar in the sense that, we didn't expect that cost, and people don't expect that cost, and people don't expect the cost, and at every stage, certainly most people do and definitely should inform all the way, and if you are not being informed, if you are not being informed, if you are not being informed about those costs, ask what are discovering. £180 for the blood test, what are they looking for? why is it so much? if you are taking the dog's teeth out, why is it so much? in the anal glands are between £2000 and £6,000, what is the difference? talking of taking the teeth out, i believe you had to have this done to your wee dog, and it is ensured. what happened? it your wee dog, and it is ensured. what happened?— your wee dog, and it is ensured. what happened? your wee dog, and it is ensured. what hat etned? .,, ., , ., what happened? it was not my dog. i recently moved _ what happened? it was not my dog. i recently moved from _ what happened? it was not my dog. i recently moved from cornwall- what happened? it was not my dog. i recently moved from cornwall to - recently moved from cornwall to devon, _ recently moved from cornwall to devon, and _ recently moved from cornwall to devon, and i_ recently moved from cornwall to devon, and i was— recently moved from cornwall to devon, and i was looking - recently moved from cornwall to devon, and i was looking for- recently moved from cornwall to devon, and i was looking for a i recently moved from cornwall to i devon, and i was looking for a new vet, devon, and i was looking for a new vet. and _ devon, and i was looking for a new vet. and i— devon, and i was looking for a new vet. and i went— devon, and i was looking for a new vet. and i went on— devon, and i was looking for a new vet, and i went on the _ devon, and i was looking for a new vet, and i went on the local- devon, and i was looking for a new vet, and i went on the local gossipj vet, and i went on the local gossip group _ vet, and i went on the local gossip group facebook— vet, and i went on the local gossip group facebook group, _ vet, and i went on the local gossip group facebook group, whatever, i vet, and i went on the local gossip . group facebook group, whatever, and several— group facebook group, whatever, and several were — group facebook group, whatever, and several were suggested _ group facebook group, whatever, and several were suggested to _ group facebook group, whatever, and several were suggested to me, - group facebook group, whatever, and several were suggested to me, but. several were suggested to me, but two of— several were suggested to me, but two of them, — several were suggested to me, but two of them, which _ several were suggested to me, but two of them, which were _ several were suggested to me, but two of them, which were the - several were suggested to me, but. two of them, which were the closest, i two of them, which were the closest, i had _ two of them, which were the closest, i had nonstop — two of them, which were the closest, i had nonstop comments _ two of them, which were the closest, i had nonstop comments about - two of them, which were the closest, i had nonstop comments about how. i had nonstop comments about how awful— i had nonstop comments about how awful they — i had nonstop comments about how awful they were, _ i had nonstop comments about how awful they were, not _ i had nonstop comments about how awful they were, not as _ i had nonstop comments about how awful they were, not as vets, - i had nonstop comments about how awful they were, not as vets, but i awful they were, not as vets, but how expensive _ awful they were, not as vets, but how expensive they _ awful they were, not as vets, but how expensive they were, - awful they were, not as vets, but how expensive they were, and i awful they were, not as vets, but. how expensive they were, and one lady said _ how expensive they were, and one lady said she — how expensive they were, and one lady said she had _ how expensive they were, and one lady said she had taken _ how expensive they were, and one lady said she had taken her- how expensive they were, and one lady said she had taken her dog. how expensive they were, and one lady said she had taken her dog to| lady said she had taken her dog to .et lady said she had taken her dog to get their— lady said she had taken her dog to get their teeth _ lady said she had taken her dog to get their teeth clean, _ lady said she had taken her dog to get their teeth clean, no - lady said she had taken her dog to get their teeth clean, no drugs - get their teeth clean, no drugs involved~~~ _ get their teeth clean, no drugs involved. . .— get their teeth clean, no drugs involved... ~ , ., ., involved... well, they would have dru t s involved... well, they would have drugs involved, _ involved... well, they would have drugs involved, because - involved... well, they would have drugs involved, because they - involved... well, they would have | drugs involved, because they have involved... well, they would have i drugs involved, because they have to go under anaesthetic. i did drugs involved, because they have to go under anaesthetic.— go under anaesthetic. i did ask that, and _ go under anaesthetic. i did ask that, and they _ go under anaesthetic. i did ask that, and they said _ go under anaesthetic. i did ask that, and they said it - go under anaesthetic. i did ask that, and they said it doesn't i go under anaesthetic. i did ask. that, and they said it doesn't get mailed _ that, and they said it doesn't get mailed out, _ that, and they said it doesn't get mailed out, it _ that, and they said it doesn't get mailed out, it was _ that, and they said it doesn't get mailed out, it was only a - that, and they said it doesn't get mailed out, it was only a little i mailed out, it was only a little dog _ mailed out, it was only a little do. l, mailed out, it was only a little do _ a, a, mailed out, it was only a little do . a, l, , mailed out, it was only a little do. ., ., , , , dog. that there would still be drugs involved. regardless, _ dog. that there would still be drugs involved. regardless, i— dog. that there would still be drugs involved. regardless, iwas- dog. that there would still be drugs involved. regardless, iwas £600. l dog. that there would still be drugs l involved. regardless, iwas £600. in comparison — involved. regardless, iwas £600. in comparison to _ involved. regardless, iwas £600. in comparison to what? _ involved. regardless, iwas £600. in comparison to what? if _ involved. regardless, iwas £600. in comparison to what? if i _ involved. regardless, iwas £600. in comparison to what? if i go - involved. regardless, i was £600. in comparison to what? if i go to - involved. regardless, iwas £600. in comparison to what? if i go to my . comparison to what? if i go to my rivate comparison to what? if i go to my private dentist _ comparison to what? if i go to my private dentist to _ comparison to what? if i go to my private dentist to get _ comparison to what? if i go to my private dentist to get my - comparison to what? if i go to my private dentist to get my teeth i private dentist to get my teeth clean, — private dentist to get my teeth clean, it— private dentist to get my teeth clean, it is_ private dentist to get my teeth clean, it is about _ private dentist to get my teeth clean, it is about £150. - private dentist to get my teeth clean, it is about £150. you - private dentist to get my teeth clean, it is about £150. you don't need to pay _ clean, it is about £150. you don't need to pay for— clean, it is about £150. you don't need to pay for an _ clean, it is about £150. you don't need to pay for an extra - clean, it is about £150. you don't need to pay for an extra nurse i clean, it is about £150. you don't need to pay for an extra nurse to i need to pay for an extra nurse to monitor it, you might not need blood test, you might not need x—rays... we have any blood test. my previous do- we have any blood test. my previous dog sadly _ we have any blood test. my previous doq sadly passed _ we have any blood test. my previous dog sadly passed away, _ we have any blood test. my previous dog sadly passed away, she - we have any blood test. my previous dog sadly passed away, she had - we have any blood test. my previous l dog sadly passed away, she had lumps over her— dog sadly passed away, she had lumps over her for— dog sadly passed away, she had lumps over her for her— dog sadly passed away, she had lumps over her for her whole _ dog sadly passed away, she had lumps over her for her whole life, _ dog sadly passed away, she had lumps over her for her whole life, she - dog sadly passed away, she had lumps over her for her whole life, she was . over her for her whole life, she was a big _ over her for her whole life, she was a big bull_ over her for her whole life, she was a big bull dog. _ over her for her whole life, she was a big bulldog, and _ over her for her whole life, she was a big bulldog, and when— over her for her whole life, she was a big bulldog, and when i - over her for her whole life, she was a big bulldog, and when i took- over her for her whole life, she was a big bulldog, and when i took her| a big bulldog, and when i took her to the _ a big bulldog, and when i took her to the vet— a big bulldog, and when i took her to the vet when _ a big bull dog, and when i took her to the vet when i— a big bulldog, and when i took her to the vet when i moved _ a big bulldog, and when i took her to the vet when i moved back - a big bulldog, and when i took her to the vet when i moved back from i to the vet when i moved back from america. _ to the vet when i moved back from america. there _ to the vet when i moved back from america, there were _ to the vet when i moved back from america, there were a _ to the vet when i moved back from america, there were a couple - to the vet when i moved back from america, there were a couple i- to the vet when i moved back from | america, there were a couple i was to the vet when i moved back from . america, there were a couple i was a bit worried _ america, there were a couple i was a bit worried about, _ america, there were a couple i was a bit worried about, so _ america, there were a couple i was a bit worried about, so i _ america, there were a couple i was a bit worried about, so i took - america, there were a couple i was a bit worried about, so i took to - america, there were a couple i was a bit worried about, so i took to my . bit worried about, so i took to my vet in _ bit worried about, so i took to my vet in cornwall, _ bit worried about, so i took to my vet in cornwall, they— bit worried about, so i took to my vet in cornwall, they did - bit worried about, so i took to my vet in cornwall, they did biopsiesl vet in cornwall, they did biopsies on all_ vet in cornwall, they did biopsies on all of— vet in cornwall, they did biopsies on all of them. _ vet in cornwall, they did biopsies on all of them. they _ vet in cornwall, they did biopsies on all of them. they took - vet in cornwall, they did biopsies on all of them. they took a - vet in cornwall, they did biopsies. on all of them. they took a random selection. — on all of them. they took a random selection. i— on all of them. they took a random selection, i believe _ on all of them. they took a random selection, i believe it— on all of them. they took a random selection, i believe it was- on all of them. they took a random selection, i believe it was six, - on all of them. they took a random selection, i believe it was six, to i selection, i believe it was six, to do aspirations, _ selection, i believe it was six, to do aspirations, and _ selection, i believe it was six, to do aspirations, and they - selection, i believe it was six, to do aspirations, and they all - selection, i believe it was six, to| do aspirations, and they all came back— do aspirations, and they all came back different, _ do aspirations, and they all came back different, according - do aspirations, and they all came back different, according to - do aspirations, and they all came back different, according to the l back different, according to the vet, _ back different, according to the vet. benign, _ back different, according to the vet, benign, but— back different, according to the vet, benign, but they— back different, according to the vet, benign, but they were - back different, according to the vet, benign, but they were all. vet, benign, but they were all different— vet, benign, but they were all different types— vet, benign, but they were all different types of— vet, benign, but they were all different types of lamps, - vet, benign, but they were all different types of lamps, so . vet, benign, but they were all different types of lamps, so ii vet, benign, but they were all- different types of lamps, so i asked him what _ different types of lamps, so i asked him what we — different types of lamps, so i asked him what we should _ different types of lamps, so i asked him what we should do, _ different types of lamps, so i asked him what we should do, and - different types of lamps, so i asked him what we should do, and they. different types of lamps, so i asked . him what we should do, and they said it is benign, _ him what we should do, and they said it is benign, don't— him what we should do, and they said it is benign, don't worry— him what we should do, and they said it is benign, don't worry about - him what we should do, and they said it is benign, don't worry about it. - it is benign, don't worry about it. a coupie — it is benign, don't worry about it. a coupie of— it is benign, don't worry about it. a couple of weeks _ it is benign, don't worry about it. a couple of weeks later, - it is benign, don't worry about it. a couple of weeks later, one - it is benign, don't worry about it. i a couple of weeks later, one looked a bit a couple of weeks later, one looked a hit angry, — a couple of weeks later, one looked a hit angry, and— a couple of weeks later, one looked a hit angry, and so— a couple of weeks later, one looked a bit angry, and so i— a couple of weeks later, one looked a bit angry, and so i took— a couple of weeks later, one looked a bit angry, and so i took it - a couple of weeks later, one looked a bit angry, and so i took it back, i a bit angry, and so i took it back, and i_ a bit angry, and so i took it back, and i said. — a bit angry, and so i took it back, and i said. are _ a bit angry, and so i took it back, and i said, are you— a bit angry, and so i took it back, and i said, are you sure - a bit angry, and so i took it back, and i said, are you sure this- a bit angry, and so i took it back, and i said, are you sure this is. and i said, are you sure this is benign, — and i said, are you sure this is benign, it— and i said, are you sure this is benign, it is— and i said, are you sure this is benign, it is not— and i said, are you sure this is benign, it is not a _ and i said, are you sure this is benign, it is not a cyst- and i said, are you sure this is benign, it is not a cyst it - and i said, are you sure this is benign, it is not a cyst it is - and i said, are you sure this is benign, it is not a cyst it is a i benign, it is not a cyst it is a hard — benign, it is not a cyst it is a hard lump? _ benign, it is not a cyst it is a hard lump? and— benign, it is not a cyst it is a hard lump? and the - benign, it is not a cyst it is a hard lump? and the vet- benign, it is not a cyst it is al hard lump? and the vet said, benign, it is not a cyst it is a - hard lump? and the vet said, you know, _ hard lump? and the vet said, you know. it — hard lump? and the vet said, you know. it is — hard lump? and the vet said, you know. it is an_ hard lump? and the vet said, you know, it is an old _ hard lump? and the vet said, you know, it is an old dog, _ hard lump? and the vet said, you know, it is an old dog, i- hard lump? and the vet said, you know, it is an old dog, i would i hard lump? and the vet said, youl know, it is an old dog, i would just have _ know, it is an old dog, i would just have it _ know, it is an old dog, i would just have it put — know, it is an old dog, i would just have it put down. _ know, it is an old dog, i would just have it put down. i— know, it is an old dog, i would just have it put down. i looked - know, it is an old dog, i would just have it put down. i looked at- know, it is an old dog, i would just have it put down. i looked at him i have it put down. i looked at him and was — have it put down. i looked at him and was like. _ have it put down. i looked at him and was like, really? _ have it put down. i looked at him and was like, really? i— have it put down. i looked at him and was like, really? i should - have it put down. i looked at him . and was like, really? i should point out, i_ and was like, really? i should point out, i do _ and was like, really? i should point out, i do have _ and was like, really? i should point out, i do have insurance... - and was like, really? i should point out, i do have insurance... i’ll- out, i do have insurance... i'll tell you _ out, i do have insurance... tell you what, we have a ten out, i do have insurance...“ tell you what, we have a ten second comment, sometimes if you can't afford it, that isjust comment, sometimes if you can't afford it, that is just something that you have to consider? heartbreakingly, it is unfortunately, it is never anything any of us want to consider, but it is something that has to be considered, sometimes for the benefit of the animal, sometimes because of circumstances. it is heartbreaking to do it. i would rather do that than an animal suffers or a person is putting themselves in absolutely backbreaking debts to pay for something that we know doesn't necessarily make a difference. thank ou live from jerusalem, this is bbc news. the bbc sees evidence that staff at nasser hospital in gaza were mistreated by israeli forces, we will bring you a special report. a ship loaded with 200 tonnes of humanitarian aid has left cyprus's larnaca port for gaza. also on the programme... the prime minister of haiti, ariel henry, resigns, as gang violence plunges the country into chaos. one of the conservative party's biggest donors has been accused of making racist remarks about the mp, diane abbott. hello i'm anna foster injerusalem. i want to go straight to these live pictures of the scene in the