and what it means for your bills. 15 million households in britain will have to pay more for gas and electricity from today. we will ask what it means for your bills. good evening and welcome to bbc news. the prime minister has urged the public to trust in the police, despite the murder of sarah everard, but admitted that there are problems in the force that need fixing and said the government would come down very hard on them. however borisjohnson said he was "absolutely" standing by the head of scotland yard, dame cressida dick, despite further calls for her resignation. keir starmer, the labour leader, has backed calls for an independent inquiry. our home affairs correspondent daniel sandford reports. wayne couzens, the police officer turned killer, who has so damaged public trust. today, beginning of the life sentence in prison from which he will never be released. his abduction, rape and murder of sarah everard, using his police warrant card and handcuffs, risks undermining confidence in officers right across the uk. i think it's very important that people should have confidence in policing and what the police do. and i do, let me stress that. but what i want to do is to use this moment to make sure that we deal with what i think is a huge and justified feeling, by millions of people up and down the country, and i'm afraid overwhelmingly women, that their complaints, their anxieties, are not taken seriously enough by the police. the wider problem is illustrated by a whatsapp group in which wayne couzens swapped misogynistic messages with officers from the metropolitan police, the civil nuclear constabulary and the norfolk constabulary. all are being investigated for gross misconduct. two of the officers face a criminal investigation for allegedly sending grossly offensive messages. i am so sorry. couzens�*s horrific crimes have left the head of london's police force, dane cressida dick, in a precarious position. her force failed to pick up at least two incidents of indecent exposure, apparently evolving wayne couzens. 0ne before he joined the force, and won just three days before he killed sarah everard. the metropolitan police has had to issue advice to women that if they are unsure about an officer who has stopped them, they should ask to speak to the control room on the police radio and, if still concerned, just run. she is ready to take action, to do the right thing. and while the force has been celebrating 100 years of women in policing, some former officers have said misogyny, contempt for women, is widespread, and people are afraid to report it. there are some people who challenge and they become marginalised, and they become almost like the pariah of the team. that needs to stop. that is why i talk about there needs to be a support network, and those officers need to be actively encouraged to come forward. the confidence issues go far beyond the capital. the force in manchester has been repeatedly criticised for how it handles domestic abuse. young women in the city today said they have lost trust in the police. they are there to keep you safe, and the idea they are not, doing quite the opposite, it's quite scary. i don't feel i could go to the police now. i feel like we have to kind of stand together, rather than go to the police, we have to kind of have back—up from other means. it left police chiefs today trying to reassure the public. we have issued guidance today to make sure, with our own forces, amongst our own teams, out there on the ground, to call out where there is behaviour or where there are things that are said which are not right. and that is something we place a really strong focus on within policing. so, the case of sarah everard, murdered by a police officer as she walked home, could become a watershed moment, when police forces have to address the toxic attitudes that some men in their ranks hold towards women. in other developments, the conservative police and crime commissioner for north yorkshire has apologised for saying women "need to be streetwise" about police powers of arrest. philip allott sparked fury following a radio interview in which he said sarah everard "never should have submitted" to arrest by her killer. he was speaking to georgey spanswick on bbc radio york. a police officer cannot just a police officer cannotjust arrest you, there has to be a reason, so covid, for example, is not an indictable, ie sent to prison or potentially go to a crown court. women firstjust potentially go to a crown court. women first just need potentially go to a crown court. women firstjust need to be streetwise about when there can and can't be rests. she should never have been arrested and submitted... but how on earth do i know that? she didn't_ but how on earth do i know that? she didn't know— but how on earth do i know that? she didn't know that because a police officer_ didn't know that because a police officer is— didn't know that because a police officer is telling me this, a man is flashing _ officer is telling me this, a man is flashing a — officer is telling me this, a man is flashing a police id at me saying you are — flashing a police id at me saying you are in — flashing a police id at me saying you are in breach of covid rules because — you are in breach of covid rules because she's walking home. how would _ because she's walking home. how would i_ because she's walking home. how would i know the ins and outs of how you operate? you would i know the ins and outs of how you operate?— would i know the ins and outs of how you operate?— would i know the ins and outs of how ou o erate? ., ., ,~' ., ., you operate? you asked me how women can rotect you operate? you asked me how women can protect themselves, _ you operate? you asked me how women can protect themselves, i— you operate? you asked me how women can protect themselves, i have - you operate? you asked me how women can protect themselves, i have got - you operate? you asked me how women can protect themselves, i have got a - can protect themselves, i have got a whole range of things we are doing in north yorkshire. but on that technicality, what i'm saying is perhaps women need to consider in terms of the legal process just learn a little bit in terms of that process... learn a little bit in terms of that process - -_ learn a little bit in terms of that rocess... ~ , , ., ., process... why is it down to me, phili - ? process... why is it down to me, philip? why _ process... why is it down to me, philip? why is — process... why is it down to me, philip? why is it _ process... why is it down to me, philip? why is it down _ process... why is it down to me, philip? why is it down to - process... why is it down to me, | philip? why is it down to women? labour leader sir keir starmer has called for philip allott�*s resignation, adding that he couldn't think of a "more inappropriate thing to say". the commissioner has tweeted in which he says, "i would like to wholeheartedly apologise for my comments on bbc radio york earlier today, which i realise have been insensitive and wish to retract them in full". we can speak now to chris phillips, who was a senior officer at the metropolitan police. he joins us live from henley in 0xfordshire. thank you forjoining us. we have heard the prime minister saying there are still concerns but he is urging the public to have faith in the police but we are hearing obviously from women and from retired officers who have left that that's a very difficult thing to ask right now. that's a very difficult thing to ask ri . ht now. ., that's a very difficult thing to ask riaht now. ., �* , that's a very difficult thing to ask riaht now. ., �*, ., that's a very difficult thing to ask riahtnow. ., �*, ., ., , right now. know, it's not, actually. i can understand _ right now. know, it's not, actually. i can understand totally _ right now. know, it's not, actually. i can understand totally the - i can understand totally the public�*s fear over this individual that has caused one of the most heinous crimes you can imagine in the fact that he was hiding behind uniform effectively and warrant card is absolutely atrocious. but don't forget, we had 190 years of policing in london, this is one man that has committed a terrible crime. to throw the baby out with the bath water here and say that all police cannot be trusted is the most ridiculous thing ever. we be trusted is the most ridiculous thing ever-— be trusted is the most ridiculous thin ever. . ., ., ., ., thing ever. we have heard a former olice thing ever. we have heard a former police officer— thing ever. we have heard a former police officer making _ thing ever. we have heard a former police officer making incredible - police officer making incredible revelations about what it's like if you call out bad behaviour, that you will be worried that your fellow officers would not back you up. i officers would not back you up. i can tell you now, that is absolute nonsense. and i speak to a lot of serving female officers and retired female officers and they have all to a person said that is complete nonsense. some people want to a grander size and be famous and sell their butt etc. people do jump on a bandwagon —— sell their book. police have been trusted, we trust them at all of the most trusted of our organisations across the country... aren't you just confirming what she and others have said? you'rejust gas lighting her, aren't you? hot gas lighting her, aren't you? not 'ust gas lighting her, aren't you? not just letting _ gas lighting her, aren't you? iirrt just letting her, i'm saying she's talking nonsense. from everything that i've heard from other people, they consider that the same. listen, you know there are issues, there is no doubt about it, there are issues in society and in policing with that sort of behaviour with ridiculous attitudes towards women. we know that and it's notjust in the police. the police are part of society. but what we have to do here is just get a bit realistic. we are thinking that the whole of the police of the uk has gone mad simply because one man one heinous criminal, has committed these offences. ~ ., , ., offences. we have seen the labour leader called _ offences. we have seen the labour leader called for _ offences. we have seen the labour leader called for philip _ offences. we have seen the labour leader called for philip allott's - leader called for philip allott's resignation, multiple calls for cressida dick's resignation so should both of those people go question the conservative guy, i've got no time for what he said, that's nonsense. , , . got no time for what he said, that's nonsense. ,, ., , .~' got no time for what he said, that's nonsense. ,, ., , a , got no time for what he said, that's nonsense. ,, ., , , nonsense. cressida dick is probably the most qualified _ nonsense. cressida dick is probably the most qualified person - nonsense. cressida dick is probably the most qualified person in - nonsense. cressida dick is probably the most qualified person in the - the most qualified person in the country to deal with these problems. she took on a force that was in a difficult situation with huge cuts in resources trying to do a job that was very difficult and actually growing with the complexity. and she has tried to do her best to do that i don't think there's anyone else in the country that would do a better job. what are you going to do? put a man in place to deal with the issue? i'm not sure that's going to help. it doesn't necessarily matter, does it come if it is a man or a woman, as long as somebody knows had to fix the problem and is committed to fixing it? i the problem and is committed to fixin: it? ., ,, the problem and is committed to fixin it? ., ,, ,., the problem and is committed to fixin. it? ., ,, , , fixing it? i can assure you she is and she will _ fixing it? i can assure you she is and she will be. _ fixing it? i can assure you she is and she will be. whether- fixing it? i can assure you she is and she will be. whether the . fixing it? i can assure you she is - and she will be. whether the media and she will be. whether the media and public opinion want to push her out of her role, i'm not sure that will do any good at all. she is doing the bestjob she can with the resources she has. there's been a said about this, no one in the police service has any time for this man and the crimes he did in fact it was the police officers went out and caught him and did a greatjob on the investigation. effectively, what we're seeing in the press is some ridiculous about policing generally. expecting women to run into a bus in order to be safe from police officers, it'sjust order to be safe from police officers, it's just crazy. order to be safe from police officers, it'sjust crazy. but order to be safe from police officers, it'sjust crazy. officers, it's 'ust crazy. but if the met officers, it'sjust crazy. but if the met themselves - officers, it'sjust crazy. but if the met themselves are - officers, it'sjust crazy. but if i the met themselves are saying officers, it'sjust crazy. but if - the met themselves are saying that if you're worried you should think about running away for your own safety, that's obviously a very alarming message for most people. we heard from a former officer, leroy logan, on the bbc this also criticising the culture and saying that the conservative government had taken away some ability for the police to scrutinise from the top down how people are hired and how behaviour is governed within the force. i behaviour is governed within the force. ~ �* , , force. i think there's been shortfalls _ force. i think there's been shortfalls over _ force. i think there's been shortfalls over the - force. i think there's been shortfalls over the last - force. i think there's been | shortfalls over the last ten force. i think there's been i shortfalls over the last ten or force. i think there's been - shortfalls over the last ten or 15 years caused by a lack of resources. we have moved away from community policing because there were not enough officers to do that. we have had less supervisors than previously. and less office is generally on the street so we have moved to a fire brigade policing caused by political decision—making around cutting finances. even the federation, many years ago were talking about cuts having consequences this type of policing we are seeing is not good for the police community relations. we need bobbies on the street. however voted to get rid of bobbies on the street, i ask you that? no one, and yet they've gone, simply because of lack of funding. might think to say the whole of the british police force is now untrustworthy is just crazy. this is one man and there are other men, other people that shouldn't be police officers, quite simply. what we have got to encourage those within the force to weed out those that clearly shouldn't be there and to get rid of them, and that have been problems in the past with removing people from the police. i know that. in my case i try to remove people and was unsuccessful. we know there are issues that need to be solved but to simply say, get rid of the commission, the one person that knows what the problems are and will do her best to deal with it, it'sjust nonsensical. chris philipps, former chief inspector at the met, thank you very much indeed. energy bills are set to rise substantially in england, wales and scotland. the energy price cap, which limits the maximum amount that households can pay for their gas and electricity, is being lifted from today. about 15 million uk households are affected. bills will rise by about £137 a year on average. what you pay will go up if you're on your energy provider's standard variable tariff or on a pre—paid meter. the rise has been caused by a huge jump in wholesale gas prices globally. the concern is that low income families will be hit the hardest as our consumer affairs correspondent coletta smith reports. this sort of course helps people to think about things that will help them on their low income... things are already tight for debbie. the last thing she needs is higher bills, but that's exactly what's happening. it's scary. because you can't afford to live day by day as it is. and then everything is going up, you know? you think, where is the actual money coming from? you know how much you've got coming in? yeah. and then... there's twice as much that's got to go out. so it doesn't make sense. it's stupid. now we've got this threat of the gas and electric going up, how people are going to manage, ijust don't know. there will be so many more people getting their debts going up and up and up. it's obvious that there is going to be people that won't be putting the heating on this winter. they will be having to wrap up a bit warmer, whether or not they'll be able to cook for their kids, whether it'll be just sandwiches or cereal. average bills are going up to £100 a month — and more for those on prepayment meters. the price cap used to just be the backstop to prevent us getting totally ripped off by energy companies. and the advice was always that if you shopped around, you'd likely get a better deal. but not any more. the price of wholesale gas has gone up so much this summer, that lots of smaller providers have gone bust, and those that are still hanging on are charging us more. even those on fixed deals will find it hard to get anything cheaper than the price cap when they come to renew. the regulator says they realise millions of customers will struggle, but energy companies say prices had to rise to cover their costs. there is additional support as well for this period, and of course there is existing schemes for vulnerable people. so i think it's very important anyone watching this who is worried about their bill, particularly if they're vulnerable, gets in touch with their supplier to find out if they're eligible for that kind of support. but of course we recognise that it's a really difficult period. the regulator, 0fgem, says it's striking the right balance between allowing companies to make a profit, while keeping bills down for customers. but that's not how it feels in new brighton. with universal credit being cut at the same moment, and plenty of people still working from home, this hugejump in utility bills will be hard for everyone to swallow. colletta smith, bbc news, on the wirral. will be answering your questions on the energy price cap and what it means for you here on the bbc news channel is at 8:30pm when will be be joined by a consumerfinanced specialist and an energy expert. to get in touch. you can e—mail us. the petrol giant bp says the situation at its forecourts appears to be stabilising after days of queues at the pumps. however, petrol retailers are reporting a mixed picture across the country. 0ur transport correspondent caroline davies has the latest. very patchy, and the demand for fuel has still not gone down to normal levels, so the retailers have said that the situation at the pumps has been improving this week, but that improvement has been slowing down. and much like a car running out of petrol, the concern is that it could stall altogether. they say that 26% of their members ran dry today, 27% ran dry yesterday. small improvements, but they want that to go faster. pictures are very patchy across the uk. so, scotland and the north of england seem to be improving. not quite the case in london and the south—east. it is also getting more political. the labour leader keir starmer said today that the labour government will be taking emergency action to tackle the crisis, and that includes trying to get visas for foreign drivers through faster. —— that the government needs to take action. the government of course have had their tank is out on the roads for the last few days, we have been told to expect the army in the next few days. they have promised these 5000 additional visas. those drivers will not arrive until at the earliest later this month. quite a lot of the measures they have introduced will take time to work through. it still hasn't reassured people. at the big question is, what will? the headlines on bbc news... the prime minister urges the public to trust in the police but admits there are issues in the force that need addressing after the death of sir everard. get set for a hike in energy bills, whites 15 million households in britain will have to pay more for gas and electricity from today. cut off from the world since the start of a pandemic, next month australia reopens its borders but only for fully vaccinated australians. the new, higher energy price cap coincides with the phasing out of the £20—a—week uplift in universal credit payments, as well as the ending of the furlough scheme. household budgets will take a further hit from the spring when national insurance contributions rise. foodbanks across the uk are already stretched, but the number of people relying on one food bank in sheffield is now eight times higher than it was before the covid pandemic. the s6 foodbank says it's now helping more than a thousand people every week, compared to just over a hundred 18 months ago. corinne wheatley reports. vital food parcels are packed and readyjust in time for the weekend. dawn has been using the sheffield s6 food bank because she's out of work and is now about to lose the extra £20 per week in universal credit that was paid during the pandemic. i've been to a few interviews and jobs but got nowhere at the moment. i keep on applying. they shouldn't take the extra £20 because it is about paying people's bills, they shouldn't take it away and they should be doing more about that, boris johnson. the trussell trust food bank in shepherd has seen a huge rise in the months since last march and is almost tripled the number of sides across the city —— in sheffield. with universal credit but to drop down to pre—pandemic levels and the end of the fellow scheme, they are concerned about what happens next. for ourfamilies, that a mum and dad not eating tonight. what are we doing if the washing machine breaks? we have no savings, no way to be able to support ourselves so that £20 is a huge deal for a lot of our families. people have to choose between eating and heating in the winter. we tend to see a 20% uplift in numbers and going from the position we are at to a 20% increase in the next few months is terrifying. volunteers here consider it a perfect storm and one that will affect the most vulnerable. meanwhile, stock levels at the warehouse which supplies their 11 food banks in sheffield are down. they are not getting their normal deliveries due to the hgv driver shortage. we've got enough juice for about two i weeks but these pallets will be outi by definitely the end of october. and with tomatoes, we are down to the last two pallets. _ and normally we have at least fivel pallets in because they are a staple for a lot of people. volunteers get to know the people who come in here. you are all amazing, you're amazing. and their support goes beyond food. it is often a way for people to find the other help they need. i lost myjob in december and i lost my mum and dad. i've been struggling a bit. they've been brilliant and helping to eat. all this help somewhere, if anybody is struggling with anything, you don't sit on your own and take it in, because it can affect your life. jennifer and the volunteers here agree that long—term government investment is needed. i would say to the prime minister, concentrate on the younger generation at the minute, definitely. and make sure they don't get to their 40s and 50s and make sure they feel secure and they don't need to come to a food bank. at the start of the pandemic, australia shut its international borders and they've remained closed. but now the government has announced that from next month double vaccinated australians will finally be allowed to travel again. it will be particularly welcome news for the tens of thousands of australians who've been stranded abroad since last year. shaimaa khalil reports from sydney. a decision millions have been waiting for. australia had sealed itself off from the world since the beginning of the pandemic. now, it is finally reopening. we will be able to open those international borders again, and that will enable australians who are fully vaccinated. it's an emotional moment for many, including amy hayes, who currently lives in reading and hasn't seen herfamily in brisbane in nearly three years. there isjust so much you miss out on day—to—day, friends and family have had babies, there have been really tough times for friends back home as well, and you just miss out on that. but ultimately, i think the thing i'm most upset about it all with is really the feeling of abandonment and betrayal by the collective state and federal governments in australia. but so much is still unclear, including the rules on proof of vaccination, which could be a potential headache for both airlines and border authorities. there are still many details to iron out, especially that parts of australia have approached the pandemic differently. here in new south wales, an outbreak of covid—19 has stabilised and the state is getting ready to open up after months of lockdown, but the situation is different in queensland and western australia, for example, where they are still striving for zero covid and continue to be very strict with their borders. by next month, you could get a scenario whereby someone here in sydney would be able to travel to london but not to brisbane or perth. while the practicalities of resuming international travel will be tricky, there is no doubt that this is a big day for australia. finally opening up to the world after nearly two years of isolation. shaimaa khalil, bbc news, sydney. 40,000 people will take part in the london marathon this weekend but one man is sure to stand out from the crowd. he's damian lai and he's hoping to break a rather unusual record. andy howard reports. seven years ago, he says he could not run ten metres, but damian lai is about to run his 39th marathon. good morning. hello, how are you doing? good. nice to see you. how are you feeling? i'm feeling good, really excited about the weekend. i can't wait. in 2013, damo needed a life—saving operation after a virus. weighing 20 stone, he was worried he would not see his kids grow up. one of the things that really scared me was just walking up the stairs, i would get out of breath. people commenting on it. so, a friend suggested dursley running club. i said, i can't run. me? run? you must bejoking. i can't... i didn't even have a pair of running shoes. but he tried it, and the first achievement was jogging for one minute. within a year, he had run a local marathon. an absolutely fantastic role model for anybody who wants to improve their life, and he isjust absolutely incredible. and you've got your club mates, you've got your family, all of those people behind you, so again, i'm getting all emotional now, but it's fantastic. but after four london marathons, damo wanted to mix things up. so on sunday, as an ice cream, he will try to break the world record for the fastest marathon dressed as a sweet food. what's it like running in that thing? it's quite difficult. i've got limited visibility. it gets very hot. but i'll do anything to raise money for charity. who are your main opponents in the sweet treat category? i don't know but i'm going to beat them. so, to all those cakes or chocolate bars or, i don't know, doughnuts out there, this ice cream thinks he's got you licked. and we can speak to damo now. thank you forjoining us. how are thank you for “oining us. how are ou thank you for “oining us. how are you doing? — thank you forjoining us. how are you doing? very _ thank you forjoining us. how are you doing? very good, _ thank you forjoining us. how are you doing? very good, thank- thank you forjoining us. how are you doing? very good, thank you j thank you forjoining us. how are - you doing? very good, thank you put some of us — you doing? very good, thank you put some of us struggle _ you doing? very good, thank you put some of us struggle to _ you doing? very good, thank you put some of us struggle to walk - you doing? very good, thank you put some of us struggle to walk in - you doing? very good, thank you put some of us struggle to walk in a - some of us struggle to walk in a mask and you're running in that thing so what on earth possessed you? thing so what on earth possessed ou? . , thing so what on earth possessed ou? ., , ., , ., thing so what on earth possessed ou? you? raising money for charity for the reddish _ you? raising money for charity for the reddish long _ you? raising money for charity for the reddish long foundation, - you? raising money for charity for the reddish long foundation, a - the reddish long foundation, a charity close to my heart. i have raised quite a lot of money —— the british lung foundation. i've just hit £12,000 in orderfundraising are done for them is i'm really excited. i had to do something different that stood out so i chose an ice cream costume! and i'm going to run a marathon or whatever it takes, i'm going to do it and it's for a guinness world record so i got to do it in under a certain time but i'm going to try my best for my supporters and the people who have donated a lot of money to me and charities at london marathon and i thank them very much i really appreciate their support. it thank them very much i really appreciate their support. it looks amazin al appreciate their support. it looks amazingly difficult _ appreciate their support. it looks amazingly difficult and _ appreciate their support. it looks amazingly difficult and quite - appreciate their support. it looks amazingly difficult and quite hot. what is visibility like and what is the fastest or the furthest you've run it so far?— run it so far? visibility is very oor, i run it so far? visibility is very poor. i ran — run it so far? visibility is very poor. i ran in _ run it so far? visibility is very poor, i ran in london - run it so far? visibility is very i poor, i ran in london landmarks run it so far? visibility is very - poor, i ran in london landmarks half and it was quite difficult. i had someone with me so i'm hoping my friend charlie going to run with me on sunday and we can find each other and run together and i need someone to go and when there are potholes and where the water stations art so they can pass me some water. 0n and where the water stations art so they can pass me some water. on my own it will be really tough, i'm hoping i get some help. so own it will be really tough, i'm hoping i get some help. so it's hard to see but how _ hoping i get some help. so it's hard to see but how hot _ hoping i get some help. so it's hard to see but how hot does _ hoping i get some help. so it's hard to see but how hot does it - hoping i get some help. so it's hard to see but how hot does it get? - hoping i get some help. so it's hard | to see but how hot does it get? very hot, i'm absolutely _ to see but how hot does it get? - hot, i'm absolutely baking. i'll probably lose a stone in sweat but it's all worth it and for good cause, orfor charity but it's all worth it and for good cause, or for charity but it's london marathon, absolutely amazing. it will be a fantastic experience, the fifth time british lung foundation, guinness world records, dursley running come team sponge, all my friends, i can't wait. and dursley running come team sponge, all my friends, i can't wait.— all my friends, i can't wait. and if it rains it even _ all my friends, i can't wait. and if it rains it even harder? _ all my friends, i can't wait. and if it rains it even harder? yes, - all my friends, i can't wait. and if it rains it even harder? yes, but. it rains it even harder? yes, but ou 'ust it rains it even harder? yes, but youiust take — it rains it even harder? yes, but you just take it _ it rains it even harder? yes, but you just take it in _ it rains it even harder? yes, but you just take it in your - it rains it even harder? yes, but you just take it in your stride! i you just take it in your stride! because the outfit gets heavier? yes, you've seen it, it will get much heavier. but, you know, no pain, no gain! you got to keep going. pain, no gain! you got to keep anoin. �* pain, no gain! you got to keep anoin. . ., ,., ., ., pain, no gain! you got to keep going. and the transformation you have made personally _ going. and the transformation you have made personally to - going. and the transformation you have made personally to yourselfl going. and the transformation you l have made personally to yourself is incredible and a lot of people will be looking on with admiration so you started on couch to five k but that's pretty gentle so how did you progress? got that's pretty gentle so how did you rouress? _, that's pretty gentle so how did you rouress? ,., , ., ., i. progress? got the bug and what you do with running _ progress? got the bug and what you do with running i _ progress? got the bug and what you do with running i was _ progress? got the bug and what you do with running i was really - progress? got the bug and what you do with running i was really poorly, l do with running i was really poorly, overweight, i started off in ill health had to do something to change my life. ijoined a running club and they saved me! the support and people, the banter, the encouragement, the families that it is, that took me on. and my friend rachel, who i trained for my first marathon with some of these people are amazing. yes, i get to run in an ice cream costume but there are a lot of people out there are very supportive and helpful and following their own journeys so i'm supportive and helpful and following their ownjourneys so i'm proud to be part of such a wonderful club. and the thing is, i start off slow and just progressed and progressed. but it's all about slow progress, small chunks at a time. when i lost the weight, it didn't come off at once, it took a long time, about two years to be where i am today and during blog that i put on a couple of pounds so i was a bit smaller! but it's all good —— during a lockdown. but it's all good -- during a lockdown— but it's all good -- during a lockdown. �*, ., ., ., , ., , ., lockdown. it's an amazing story and we will watch _ lockdown. it's an amazing story and we will watch you, _ lockdown. it's an amazing story and we will watch you, damian - lockdown. it's an amazing story and we will watch you, damian lai, - lockdown. it's an amazing story and| we will watch you, damian lai, good luck and a great cause, thank you for your time. lets have a look at the weather for the weekend. more heavy weather on the way, autumn is well and truly closing in at a rate of knots and tomorrow it's going to be wet and windy across many parts of the uk and for some of us it might end up being a bit of a write—off. as you guessed, it is a low pressure bringing the bad weather and it is arriving over the weekend. we have already had heavy rain in the last couple of days and that will continue. in the short—term, not too bad, some heavy showers around but not widespread rain and plenty of clear weather through the night well, particularly in some central and eastern areas of the uk. quite a chilly night and then here comes the rain out of the south—west, a developing area of low pressure which will spread into many western areas in the morning and then further east through the day. look at the lime green colours, that is particularly heavy rain in the south and on top of that we have some very strong winds as well. hello, this is bbc news. the headlines... the prime minister urges the public to trust in the police but admits there are issues in the force that need addressing after the death of sarah everard. there is one area that i think the issue of trust needs to be addressed square on, and it's in the way we handle crimes against women and girls. get set for a hike in your energy bills — why15—million households in britain will have to pay more for gas and electricity from today. cut off from the world since the start of the pandemic — next month australia will reopen its international borders, but only for fully—vaccinated australians. pig farmers are warning that a shortage of workers means they could have to carry out a mass cull of animals. now, as we've been hearing today, more than 15 million households across england, scotland and wales are to face higher energy bills, as the biggest ever increase in the energy price cap comes into effect. you've been sending in your questions about bills. here to answer is sarah pennells, who's the consumer finance specialist at royal london. and david garlousky is an energy expert who advises the general public on how to take steps to save on energy and cost at home and work. let us have a look at some of the questions we've been getting. 0bviously questions we've been getting. obviously it is an area of huge concern to lots of people. is there any compensation for customers of strong suppliers who have gone bust? we have been looking at these concerns about energy companies just going on during the last few days. yes, and i think it is worrying a lot of people in terms of what is going to happen, notjust to their future bills but also to any credit they have built up. so, there is no credit — there is no compensation is much, but there is a safety net, which means if you have been paying by direct debit which a lot of people do and you have maybe built up people do and you have maybe built up a credit, if your energy supplier has gone bust, it will be effectively move to the new supplier that takes over the failed company's customers. and if you want to switch to someone else you can do. but there is no comments penn station necessarilyjust because the company has gone bust. you will still be receiving your electricity and fuel as normal — and gas as normal but not necessarily at the same rate. ids, not necessarily at the same rate. a general question here from another viewer. what can i do to save money? anyone, they must start taking their metre _ anyone, they must start taking their metre readings and making sure you have an _ metre readings and making sure you have an accurate calculation. you can simply— have an accurate calculation. you can simply call up that energy supplier _ can simply call up that energy supplier. going to how to save, one, you can _ supplier. going to how to save, one, you can save — supplier. going to how to save, one, you can save up to £200 per year. just unplug _ you can save up to £200 per year. just unplug all your electricity appliances. except don't unplug your refrigerator. but while you are sleeping, _ refrigerator. but while you are sleeping, you are using a lot of energy. — sleeping, you are using a lot of energy, all the... so sleeping, you are using a lot of energy, all the...— energy, all the... so the television, _ energy, all the... so the television, for _ energy, all the... so the television, for example, | energy, all the. .. so the i television, for example, if energy, all the. .. so the - television, for example, if you energy, all the. .. so the _ television, for example, if you turn it up properly at the source.- it up properly at the source. also, ou ma it up properly at the source. also, you may have _ it up properly at the source. also, you may have ten _ it up properly at the source. also, you may have ten clocks - it up properly at the source. also, you may have ten clocks in - it up properly at the source. also, you may have ten clocks in your . you may have ten clocks in your house _ you may have ten clocks in your house and — you may have ten clocks in your house and various different appliances. turn the mauler. i have one on— appliances. turn the mauler. i have one on nry— appliances. turn the mauler. i have one on my stove and i keep it up until— one on my stove and i keep it up until i_ one on my stove and i keep it up until i use — one on my stove and i keep it up until i use the stove. people don't do that, _ until i use the stove. people don't do that, and that is very costly. thank— do that, and that is very costly. thank you _ do that, and that is very costly. thank you. sarah, do you have any other tips on how people can say. the rises kicking from today and they are pretty substantial, aren't they? they are pretty substantial, aren't the ? , ., ., ., , they? they are indeed, and really aood ti -s they? they are indeed, and really good tips about — they? they are indeed, and really good tips about saving _ they? they are indeed, and really good tips about saving around - they? they are indeed, and reallyj good tips about saving around the home. it's hard to save money on your energy bills because normally your energy bills because normally you would be saying that switch to another supplier. at the moment, for many people, the standard tariff is going to be cheapest. the energy supply should tell you if there is a cheaper tariff. so that's an easy way to check just cheaper tariff. so that's an easy way to checkjust by looking at the bell. but there are other things, water bills, broadband, mobile phones, there are things you may be able to do there. so for example if you don't have a water metre, you may be able to switch your money if you do have one. there are some calculators online that will tell you if you will be able to save by having a water metre. if you have someone with medical condition or a number of children in your home and you need a lot of water, your water company should have a scheme where they can cap the water bill for you. things like broadband, many of us know we should switch but we sign up for rare 12 month contract and are still with the same company five years later. if you are out of the contract, there won't be a difficulty you switching to another supplier. same with mobile phones. if you have paid for the handset as part of the deal, once you are out of contract, you are still paying for the handset over and over again, so maybe you could switch to a sim only deal or a cheaper one. so there are ways we can save, albeit energy bills are going to be a bit of a hike for people, especially as winter is around the corner. another auestion winter is around the corner. another question for — winter is around the corner. another question for david, _ winter is around the corner. another question for david, touching - winter is around the corner. another question for david, touching on - question for david, touching on something sarah mentioned, i have a smart metre how do i get money owed to be from a supplier? you smart metre how do i get money owed to be from a supplier?— to be from a supplier? you don't need a smart — to be from a supplier? you don't need a smart metre, _ to be from a supplier? you don't need a smart metre, and - to be from a supplier? you don't need a smart metre, and it - to be from a supplier? you don't need a smart metre, and it can i to be from a supplier? you don't i need a smart metre, and it can cost you per— need a smart metre, and it can cost you per month £37just need a smart metre, and it can cost you per month £37 just to have a smart— you per month £37 just to have a smart metre. i don't need a smart metre, _ smart metre. i don't need a smart metre. i_ smart metre. i don't need a smart metre. ijusi— smart metre. i don't need a smart metre, ijust give them my readings, and that— metre, ijust give them my readings, and that is— metre, ijust give them my readings, and that is it — metre, ijust give them my readings, and that is it. you have to be very careful _ and that is it. you have to be very careful you — and that is it. you have to be very careful. you don't have to put it in. careful. you don't have to put it in if _ careful. you don't have to put it in if an— careful. you don't have to put it in if an end _ careful. you don't have to put it in. if an end energy company is offering— in. if an end energy company is offering it. _ in. if an end energy company is offering it, they should not be charging — offering it, they should not be charging you. if you ask them for one, _ charging you. if you ask them for one. then — charging you. if you ask them for one, then you will be charged. be careful— one, then you will be charged. be careful of— one, then you will be charged. be careful of the hidden costs, the standing — careful of the hidden costs, the standing charges. really, the government should be building electric— government should be building electric homes, but they are not. but that— electric homes, but they are not. but that is— electric homes, but they are not. but that is where savings could be. the other— but that is where savings could be. the other thing worth saving is in england — the other thing worth saving is in england we have the highest rate of loss of— england we have the highest rate of loss of heating anywhere in europe, and we _ loss of heating anywhere in europe, and we need to insert late homes. that needs — and we need to insert late homes. that needs to be really focused on in a big _ that needs to be really focused on in a big way. that's the cheapest as well _ in a big way. that's the cheapest as well. ., ,., ., , well. there are some grants available. — well. there are some grants available, sarah, _ well. there are some grants available, sarah, and - well. there are some grants i available, sarah, and therefore compensation? that's the real priority isn't it. we know housing really needs to be overhauled. saving money on your energy bill by getting into cheaper tariff if you can is one thing, but losing less heat is one way to save money. the kind of help that is available does vary, and it is generally offered these days by energy suppliers, and it will depend on two things, your own circumstance, how much income you have and whether you are uncertain benefits, and secondly how energy efficient or otherwise your property is. there are a couple of ways you can see what is available to you. you can contact your own energy supplier. the have also endorsed websites called simple energy advice where you can put in your post code for information. they may already have information on how energy efficient your property is, but they would be able to tell you the measures you can take on the payback time it is if you can improve the energy efficiency of your own home. there is a charity called turn to us which is a benefits calculator on its website, but it has as grunt search tool. these grants may not be directly relevant, but sometimes there may be grants depending on the charitable status or maybe you are related to a trade or profession that you were involved in or are involved in and thatis involved in or are involved in and that is worth checking out because there may be more money for you to pay these day—to—day bills. there may be more money for you to pay these day-to-day bills.— pay these day-to-day bills. david, one question _ pay these day-to-day bills. david, one question on _ pay these day-to-day bills. david, one question on how— pay these day-to-day bills. david, one question on how much - pay these day-to-day bills. david, one question on how much more l pay these day-to-day bills. david, - one question on how much more money a month should i be budgeting on? i suppose that depends on what your property is and what you do need to get. david's line has frozen. how much more in bills overall should people expecting their coming months? �* , people expecting their coming months? �*, ., ., months? -?. it's really going to de-end months? -?. it's really going to depend on _ months? -?. it's really going to depend on the _ months? -?. it's really going to depend on the property - months? -?. it's really going to depend on the property and - months? -?. it's really going to | depend on the property and how months? -?. it's really going to - depend on the property and how much energy you use. but we did some research. if people are getting universal credit, that £20 uplift is going next week. for those families, it could be around £170 per month. 0bviously, that's not going to be all energy but some is going to be the universal credit. for those unaffected by the 20 planned uplift, it could be about £13 a month if you are no prepayment cap. food bills are no prepayment cap. food bills are also going up, so inflation which has been so low for so long is now around 3%. that's going to add about £12 a month than your average household's food bill. and we have been talking about petrol prices over the last two weeks. those prices are going up as well as it being scarce for some people. you may be having to drive around to find petrol or possibly finding a different way of going to work. that could be cheaper but could be more expensive. with winter around the corner, we do know that families always end up paying more money in wintertime and the bills do go up. so i think for some people, there will be a real squeeze and some people are struggling already. around 50.9 million people told us they are suffering more as a result of the pandemic in financial terms. for everyone watching, if you were to be able to add up all the bills that we'll have to pay, what proportion extra do you think we are all going to facing costs? is it possible to say that? if we don't change our behaviour and carry on as we are, how much extra in terms of inflation etc? it’s we are, how much extra in terms of inflation etc?— inflation etc? it's a great question but very tricky _ inflation etc? it's a great question but very tricky to _ inflation etc? it's a great question but very tricky to answer. - inflation etc? it's a great question but very tricky to answer. it - inflation etc? it's a great question but very tricky to answer. it is - but very tricky to answer. it is sometimes the little cuts that add up sometimes the little cuts that add up that you don't notice. i mention the food bills going up by an extra £12 per month, £141; per year. £12 a month for some people can seem a lot and others not very much. other things that phone contracts where you may still be paying several times for the handsets and you are subsidising the telephone company or broadband. so some of the cuts that are not directly going up, such as energy in — such as food, that's where you can make some saving. thanks very much. sorry we are out of time on this. but thank you very much indeed. the headlines on bbc news... the prime minister urges the public to trust in the police but admits there are issues in the force that need addressing after the death of sarah everard. get set for a hike in your energy bills — why15—million households in britain will have to pay more for gas and electricity from today. cut off from the world since the start of the pandemic — next month australia will reopen its international borders — but only for fully vaccinated australians. now on bbc news, it's time for newswatch. hello, and will continue to watch. did the bbc feel a sense of panic at the petrol pumps this week, and could the name of this reporter on the forecourt been any more appropriate. it was thursday of last week when the bbc first put on story which was to dominate news output over the following few days. it appears in the headlines on the news at six. its. appears in the headlines on the news at six. �* , ., ., ., appears in the headlines on the news atsix. �* , ., ., ., ., , appears in the headlines on the news atsix. . , ., ., ., ., , , at six. a shortage of lorry drivers forces bp and _ at six. a shortage of lorry drivers forces bp and esso _ at six. a shortage of lorry drivers forces bp and esso to _ at six. a shortage of lorry drivers forces bp and esso to close - at six. a shortage of lorry drivers | forces bp and esso to close some at six. a shortage of lorry drivers i forces bp and esso to close some of their petrol stations. downing street says people should buy petrol as normal. br; street says people should buy petrol as normal. �* , . ., , , street says people should buy petrol as normal. j . ., , , ., as normal. by lunchtime, a sense of crisis was developing. _ as normal. by lunchtime, a sense of crisis was developing. the _ crisis was developing. the government _ crisis was developing. the government urges - crisis was developing. the government urges people not about panic biofuel after some petrol stations— panic biofuel after some petrol stations had to close up because there _ stations had to close up because there are — stations had to close up because there are not enough petrol tank delivery— there are not enough petrol tank delivery drivers. there are long gueues — delivery drivers. there are long gueues of— delivery drivers. there are long queues of motorists in some parts of the country— queues of motorists in some parts of the country trying to fill up. petrol— the country trying to fill up. petrol station owners insist there is no _ petrol station owners insist there is no need — petrol station owners insist there is no need to panic. but petrol station owners insist there is no need to panic.— is no need to panic. but that don't anic is no need to panic. but that don't panic message — is no need to panic. but that don't panic message seem _ is no need to panic. but that don't panic message seem to _ is no need to panic. but that don't panic message seem to have - is no need to panic. but that don't panic message seem to have an . panic message seem to have an adverse effect as queues lengthened and anger grew for some motorists. people have half a tank and they are going in there to fill up.— going in there to fill up. three hours, going in there to fill up. three hours. is _ going in there to fill up. three hours. isjust— going in there to fill up. three hours, isjust ridiculous. - going in there to fill up. three hours, isjust ridiculous. the | hours, is 'ust ridiculous. the problem — hours, isjust ridiculous. the problem was _ hours, isjust ridiculous. the problem was clear, - hours, isjust ridiculous. tie: problem was clear, the cause hours, isjust ridiculous. ti9: problem was clear, the cause of it less so. the government insisted there was no lack of fuel, just a shortage of drivers. but you hundreds of new swatch viewers told us they put the blame squarely on the media and specifically bbc. two of those viewers join me now. the media and specifically bbc. two of those viewersjoin me now. as jewellers jonathan of those viewersjoin me now. as jewellersjonathan munro, bbc deputy director of news. carolyn, can i start with you. what did you object to with that news coverage? basically, ifelt it to with that news coverage? basically, i felt it was a bit of a nonstory that was built up to the point where people started saying, don't panic. if we have learned anything

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