(I am not affiliated with SFDC)
The SalesForce product is essentially a large-scale set of software tools that can be used to manage data and communications (marketing, analytics, contracts, timelines, schedules, records, helpdesk tickets, payments, etc.) between vendors and clients. It s a CRM (Customer Relationship Management) system.
The reason it s not clear what their product is to non-users is that there isn t really a default SalesForce experience ; the point of buying their software is that they (or you) are supposed to be able to customize it to the point where you can use it in exactly the way your business requires. Whether or not that is actually true is the subject of many lengthy debates on HN.
Thrio Announces Salesforce Lightning Experience Integration
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Salesforce users can choose between Classic and Lightning with Thrio CCaaS
Thrio’s blended agent and omnichannel capabilities are a perfect complement to Salesforce Lightning with its new customizable record layouts and views for each user. CALABASAS, Calif. (PRWEB) January 26, 2021 Thrio, Inc., maker of award-winning cloud contact center software, announced today its omnichannel integration with Salesforce Lightning Experience CRM. This integration complements Thrio’s existing Salesforce Classic Integration. With Thrio CCaaS, Lightning users get customized views as well as built-in call controls and media handling for chat, email, and SMS. This tight integration eliminates switching between applications, providing a unified experience for sales and service agents. In addition, SLA and KPI insights and real-time supervisory dashboards