If you are dealing with a claim for the first time, go to Step 2.
If you are dealing with an expired action date for a TC1125, go to Step 4.
If you are dealing with a returned TC1125, go to Step 5.
If you are dealing with a reply from the United Kingdom Border Agency (UKBA) or National Document Verification Team (NDVT), go to Step 6.
If you have received a NINO from Specialist Tracing Unit (STU) or the BF has expired on your request, go to Step 22.
Step 2
access function ‘Manage Verification Failures’ to check the following information
the nationality of the customer or customers on the tax credit claim, use NIRS or the ‘Application Notes’ for any entries that will help
On receipt of the TC600
manually capture the claim. Follow step 1 of the guidance in TCM0062140 then return to this guidance
Note: Where both customers have a NINO or NONO you need to select ‘Store’ when you access the ‘Summary Screen’.
Note: Where one or both customers do not have a NINO or NONO you can select ‘Process’ as this will create a verification failure.
set up a manual file and record on form TC648
check the claim to see if the customer is present and ordinarily resident in the UK. Follow the guidance in TCM0128120.
If the customer is present and ordinarily resident in the UK, go to Step 3.
TCM0306200 - Specialist areas: international: pre-award: international pre-award claims - Crown servants
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Reasons not to follow this guidance
Neither customer on the claim is a Crown Servant or NAFFI Worker.
Checklist
Background
Note: This guidance does not include Crown Servants posted overseas whose partner is a non-UK national who does not have a National Insurance number.
If both the Crown Servant and partner are non-European Union (EU) nationals - for example, a Ghurkha married to a Nepalese - the claim should be referred to the Persons from Abroad Team (PFA) for them to consider residency.
issue a TC603D2 if the claim covers PY and PY-1
issue a TC603D if the claim covers PY only
issue a TC603R in all cases
update Household Notes with the message SU04 from TCM0172080. For how to do this, use TCM1000001
take no further action
If it is System Terminated and the EU Member State has not confirmed the composition of the family on the e-form or SED, and / or there are changes of circumstances, contact your TALLO for advice on what to do.
If it is terminated for any other reason, contact your TALLO for advice on what to do.