which country the customer is from (from form TC648)
which tax credits are due, use TCM0320300 (Non-European Union (EU) - entitled to Child Tax Credit (CTC) and/or Working Tax Credit (WTC). Where the customer is entitled to
CTC only, the customer has children and is employed, go to Step 5.
CTC only, the customer has children and is not employed, go to Step 7.
WTC only, the customer has children and is in work, go to Step 5.
WTC only, the customer does not have any children and is employed, go to Step 7.
Note: Where the customer is entitled to WTC only and has children, they are entitled to any child care element and only have to work 16 hours or more a week.
On receipt of the TC600
manually capture the claim. Follow step 1 of the guidance in TCM0062140 then return to this guidance
Note: Where both customers have a NINO or NONO you need to select ‘Store’ when you access the ‘Summary Screen’.
Note: Where one or both customers do not have a NINO or NONO you can select ‘Process’ as this will create a verification failure.
set up a manual file and record on form TC648
check the claim to see if the customer is present and ordinarily resident in the UK. Follow the guidance in TCM0128120.
If the customer is present and ordinarily resident in the UK, go to Step 3.
If it’s a single claim by one customer, go to Step 6.
If it’s a joint claim by two customers, go to Step 8.
Step 6
Use Function MANAGE VERIFICATION FAILURES to check which residency rules the customer has failed verification on. To do this
select the record you want to investigate
select [Investigate]. You will be taken to the Investigate Verification Failure screen
check which residency rules the customer has failed verification on
Note: Check Household Notes to check if the claim has already been referred to the Persons From Abroad (PFA) Team or International Team. If the claim has been referred to the