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SAN JOSE, Calif., May 13, 2021 /PRNewswire/ [24]7.ai, Inc., a recognized leader in conversational AI for both voice and digital customer engagement, announced several major enhancements to [24]7.ai Engagement Cloud, the industry s first integrated suite of conversational AI services designed to power both voice and digital interactions. With the April 2021 release, [24]7.ai has extending its leadership in Omnichannel customer experience solutions with powerful new applications, features, tools, and integrations designed to make it even easier to build and deploy world-class customer experience solutions.
New Features and Benefits of [24]7.ai Engagement Cloud
With [24]7.ai Engagement Cloud, both experts and non-technical users can rapidly diagnose customer intents to build, automate, monitor, and optimize customer service and sales journeys through intuitive, self-serve interfaces. These are some of the key features and benefits that have b
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SAN JOSE, Calif., April 27, 2021 /PRNewswire/ [24]7.ai, Inc., a recognized leader in conversational AI for both voice and digital customer engagement, announced a HIPAA-compliant AI solution for digital transformation of healthcare customer service. The [24]7.ai Engagement Cloud offers healthcare providers a simple way to dramatically improve both automated and agent assisted interactions with patients.
Connecting patients with the information and services they need can be challenging, but is crucial to providing the consumer-like experiences people have come to expect. While many healthcare providers have enabled email correspondence to answer basic questions, they only offer limited support for more complex interactions involving other communication channels. [24]7.ai Engagement Cloud offers a seamless way for organizations to interact with patients on their terms, whether via a chat or a phone call, or through their mobile devices.