Share this article
Share this article
SAN JOSE, Calif., May 13, 2021 /PRNewswire/ [24]7.ai, Inc., a recognized leader in conversational AI for both voice and digital customer engagement, announced several major enhancements to [24]7.ai Engagement Cloud, the industry s first integrated suite of conversational AI services designed to power both voice and digital interactions. With the April 2021 release, [24]7.ai has extending its leadership in Omnichannel customer experience solutions with powerful new applications, features, tools, and integrations designed to make it even easier to build and deploy world-class customer experience solutions.
New Features and Benefits of [24]7.ai Engagement Cloud
With [24]7.ai Engagement Cloud, both experts and non-technical users can rapidly diagnose customer intents to build, automate, monitor, and optimize customer service and sales journeys through intuitive, self-serve interfaces. These are some of the key features and benefits that have b
SHARE
Customer service chat agents are getting a helping hand from Google LLC with Agent Assist for Chat, a new tool that provides them with continuous support while dealing with customers.
Announced today, the new service is part of Google’s Contact Center AI offering, which is used by companies to automate their customer service operations.
Agent Assist Product Manager Matt Jones and Conversational AI product marketing chief Surbhi Agarwal explained in a blog post that Agent Assist for Chat works by analyzing chat messages to identify the customer’s intent. It then provides recommendations in real time, such as articles and FAQs that might be helpful. It can also suggest possible responses to customer messages, helping to save agent’s time.
With the arrival of numerous effective vaccines, the battle against COVID-19 has shifted to getting the jab to as many people as possible.
And now tech giant Google has added vaccination site locations to Google Map and Search in the US, Canada, France, Chile, India and Singapore in a bid to help speed up the process.
Users simply type vaccination sites to get a map with pins tagging various locations near them which provide the injections.
Google AI is also powering virtual agents that can help individuals find out if they re eligible for vaccination, book an appointment and even get reminders as the date approaches.
Avaya Receives 600th Contact Centre Technologies Patent in its Avaya OneCloud™ CCaaS Portfolio totaltele.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from totaltele.com Daily Mail and Mail on Sunday newspapers.