KCTMO chief admits blame for Grenfell - Workers Revolutionary Party wrp.org.uk - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from wrp.org.uk Daily Mail and Mail on Sunday newspapers.
By Simon Allin @SimonAllin3 Local Democracy Reporter, Barnet, Enfield and Haringey
The council failed to comply with an order made by the housing ombudsman Enfield is one of two councils under investigation by the housing ombudsman following delays in responding to a complaint. The council failed to comply with an order that was made by the ombudsman due to “unreasonable delays” in accepting or progressing a resident’s complaint, a report reveals. It means the case is now in the ombudsman’s formal remit after the council’s complaints process was deemed to have been exhausted. According to the ombudsman’s report, a code introduced last year sets out “clear expectations” for social landlords on handling housing complaints and a power to issue orders when they fail to meet their obligations.
HOUSING OMBUDSMAN TO INVESTIGATE COMPLAINTS OF MOULD & DAMP – but won t address concerns of private tenants! wrp.org.uk - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from wrp.org.uk Daily Mail and Mail on Sunday newspapers.
Housing Ombudsman launches damp and mould investigation
The Housing Ombudsman has launched an investigation after a review of data revealed a high rate of maladministration on cases involving damp and mould.
The ombudsman is calling for evidence to support a thematic investigation which will look at damp and mould. It is aiming to make recommendations to landlords and share best practice.
A review of its case data found 55% of cases featured damp and mould over the past two years, with £68,000 of compensation being ordered in the same period.
Richard Blakeway, Housing Ombudsman, said: Our casebook gives cause for concern, with a high maladministration rate and sometimes substantial levels of compensation, although I am also concerned that we are not seeing cases where we could help, and want to investigate further into this issue.
He said he s also concerned that we are not seeing cases where we could help, and want to investigate further into this issue .
He said he wants to use new powers to look in-depth at the response of social landlords to damp and mould issues . I want us to make far-reaching recommendations to promote greater understanding and learning, helping landlords develop their approach to the benefit of residents.
An initial review of case data found there had been a high rate of maladministration on cases that feature damp and mould over the last two years.
It said the fact that £68,000 in compensation had been ordered in same period showed significant impact on residents in some cases .