By Simon Allin @SimonAllin3 Local Democracy Reporter, Barnet, Enfield and Haringey
The council failed to comply with an order made by the housing ombudsman Enfield is one of two councils under investigation by the housing ombudsman following delays in responding to a complaint. The council failed to comply with an order that was made by the ombudsman due to “unreasonable delays” in accepting or progressing a resident’s complaint, a report reveals. It means the case is now in the ombudsman’s formal remit after the council’s complaints process was deemed to have been exhausted. According to the ombudsman’s report, a code introduced last year sets out “clear expectations” for social landlords on handling housing complaints and a power to issue orders when they fail to meet their obligations.