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Syxsense Announces Service Desk Launchpad, Allowing Support Technicians to Resolve Tickets Faster News provided by Share this article Share this article ALISO VIEJO, Calif., Dec. 10, 2020 /PRNewswire/  Syxsense announces its Service Desk Launchpad, which provides single-click access directly from service desk incidents to Syxsense s suite of remote troubleshooting tools, allowing resolution directly from the service desk. Working with industry leaders like ServiceNow and Zendesk, Syxsense enables service desk engineers to access its troubleshooting tools like remote control, patch deployment, software distribution, and device inventory. Managers decide the level of access for each service desk engineer, and Syxsense automatically silos the technician to only the device referenced in a ticket. Focused incident tracking paired with solutions to remediate issues expedites the resolution of service desk incidents, reduces costs and improves productivity.

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