Google Maps gets Timeline, key location controls and more fonearena.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from fonearena.com Daily Mail and Mail on Sunday newspapers.
Syxsense Announces Service Desk Launchpad, Allowing Support Technicians to Resolve Tickets Faster
News provided by
Share this article
Share this article
ALISO VIEJO, Calif., Dec. 10, 2020 /PRNewswire/ Syxsense announces its Service Desk Launchpad, which provides single-click access directly from service desk incidents to Syxsense s suite of remote troubleshooting tools, allowing resolution directly from the service desk. Working with industry leaders like ServiceNow and Zendesk, Syxsense enables service desk engineers to access its troubleshooting tools like remote control, patch deployment, software distribution, and device inventory.
Managers decide the level of access for each service desk engineer, and Syxsense automatically silos the technician to only the device referenced in a ticket. Focused incident tracking paired with solutions to remediate issues expedites the resolution of service desk incidents, reduces costs and improves productivity.