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New Mercedes-Benz Canada CEO Eva Wiese is dialed in on customer service

If there was one word to describe Eva Wiese, it would be focused. “In Germany, we say the first car is sold by a salesman and the second car is sold by the service, and I truly believe in this,” Wiese, 46, told Automotive News Canada. Mercedes-Benz Canada’s new CEO embraces the idea of the customer journey, from purchase and ownership to, hopefully, more Mercedes-Benz vehicles. She sees it broadly, providing not just maintenance but other services to enhance ownership experience. For instance, as passenger transportation migrates to electric vehicles, an automaker should ensure EV owners have access to charging networks, she said.

Mercedes-Benz Canada reports strong Q1 2021 sales results

Share this article TORONTO, April 7, 2021 /CNW/ -  Mercedes-Benz Canada and its national dealer network today announced Q1 2021 sales results. In Q1 2021, the company generated strong positive momentum and delivered sales of 9,132 passenger vehicles and vans (+14.7% compared to Q1 2020), while maintaining a clear focus on customer and employee health and safety. 2021 Mercedes-Benz GLA 250 4MATIC SUV (CNW Group/Mercedes-Benz Canada Inc.) In Q1 2021, Mercedes-Benz Canada retailed 7,591 passenger cars and luxury light trucks (+8.2% compared to Q1 2020). The exciting and varied lineup of Mercedes-Benz Canada luxury light trucks continued to resonate with consumers. In Q1 2021, the company retailed 5,717 SUVs, versus 1,874 passenger cars. These SUV sales represented a 19.3% increase compared to Q1 2020. The GLE SUV continued to lead the pack in terms of overall volume, while the sporty, spacious GLB SUV (+125.1% compared to Q1 2020) and the new second-generation GLA (+171.0% compared

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