Meet the Analyst Webinar: The Pandemic’s Lasting Effect on Customer Experience | On-Demand
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From touchless payment to scanning a QR code to see a menu, our customer experience has changed a lot over the past year. The pandemic has clearly had a major impact on what customers need from the brands that serve them.
In this Meet the Analyst Webinar, eMarketer’s principal analyst Jeremy Goldman discussed the shifts brands have made in customer experience throughout the pandemic, and what consumers will expect from brands in the long term as a result.
The pivots brands had to take to introduce new experiences