Nationwide Awarded for Exceptional Support to Plan Participants for Seventh Consecutive Year
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MARLBOROUGH, Mass., Jan. 7, 2021 /PRNewswire/ DALBAR is excited to announce that Nationwide Retirement Plans has earned the coveted Plan Participant Service Award for 2020. This award recognizes Nationwide for the quality of telephone support being provided to participants in both public and private-sector retirement plans. 2020 marks the seventh consecutive year in which Nationwide earned the Plan Participant Service Award.
DALBAR Director Brendan Yeager explains the significance of this year s win, The quality of the service that participants receive when they call their retirement plan provider is always important, but 2020 really raised the bar, with the uncertainty related to the pandemic and the financial hardship faced by so many Americans. Nationwide rose to the challenge, providing the same world-class service that their
DALBAR Uncovers Best Practices for Remote Contact Centers
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MARLBOROUGH, Mass., Dec. 23, 2020 /PRNewswire/ DALBAR, Inc. announced today the release of its biennial study entitled,
Trends & Best Practices in Financial Services Contact Centers. The report provides insight into how financial services contact centers successfully transitioned to a predominantly remote workforce in 2020. With all of the challenges this year has brought to the customer service experience, we are so proud to release this study at a time when Contact Center Managers need it most, said DALBAR Director Brendan Yeager.
The study found that the remote workforce will likely last longer for contact centers than the pandemic itself. Companies utilizing remote phone representatives rose from 15.4% a decade ago to 41.7% at the beginning of 2020. When companies start returning to the office en masse around the middle of 2021, we will see a much higher
DALBAR Recognizes Annuity Providers For Award-Winning Service homenewshere.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from homenewshere.com Daily Mail and Mail on Sunday newspapers.
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MARLBOROUGH, Mass., Dec. 16, 2020 /PRNewswire/ Today DALBAR announced the winners of the
2020 Excellence in Sales Support Award, recognizing those companies leading the industry in the handling inbound sales calls from the financial advisor community. This year s award winners are:
JPMorgan Funds
Putnam Investments The inbound sales desk is unique in that it blends elements of service and sales into a single role, explains DALBAR Director Brendan Yeager. Advisors are calling in with specific requests and it is crucial that the sales desk associate be able to meet those needs in an efficient manner. But that is just the beginning of the associate s role. They are there to help advance the sale. I like to think of providing friendly and competent service as the price of admission. Once the associate demonstrates their knowledge and earns the advisor s trust, they are in a much better position to actively sell, whether that means highlighting the compan
VOYA 529 Plans
DALBAR Director Brendan Yeager explains the significance of this year s awards, 2020 has been a uniquely challenging year for contact centers. It has also been a difficult year for shareholders, who are facing pandemic-induced stresses, volatile markets and, in many cases, financial hardship. We recognize that having a friendly, competent and efficient representative available to help shareholders when they need to call their mutual fund providers is more important now than ever. For this reason, companies were held to the same exacting standards to earn our Service Awards in 2020 that they would have been in any other year. That these firms were able to deliver a superior standard of care in spite of the pandemic and accompanying disruptions really speaks to their strong culture and the priority that they place on their customers. It is a remarkable accomplishment.