DALBAR Recognizes Superiority in Mutual Fund Service Centers tmcnet.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from tmcnet.com Daily Mail and Mail on Sunday newspapers.
/PRNewswire/ DALBAR, Inc., the nation s leading evaluator of customer service in the financial services industry, today congratulates the winners of the.
/PRNewswire/ DALBAR, Inc., the nation s leading evaluator of customer service in the financial services industry, today congratulates the winners of the.
Putnam Investments Recognized by DALBAR for Superior Client Service for 31st Consecutive Year BOSTON (Business Wire) Putnam Investments announced today that it has been recognized by DALBAR for mutual fund service quality for the 31st consecutive year. The acknowledgement of Putnam’s work in this area includes being named a DALBAR Mutual Fund Service Award winner and recipient of DALBAR’s Total Client Experience Award.
“It is with a great sense of pride that Putnam accepts this important award from DALBAR for the quality of service that we provide to our clients every single day,” said Putnam President and Chief Executive Officer Robert L. Reynolds. “Along with delivering strong investment performance, we strive to bring our clients world-class service, driven by innovation, dedicated resources and a talented internal team that is second to none.”
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DALBAR Director Brendan Yeager explains the significance of this year s awards, 2020 has been a uniquely challenging year for contact centers. It has also been a difficult year for shareholders, who are facing pandemic-induced stresses, volatile markets and, in many cases, financial hardship. We recognize that having a friendly, competent and efficient representative available to help shareholders when they need to call their mutual fund providers is more important now than ever. For this reason, companies were held to the same exacting standards to earn our Service Awards in 2020 that they would have been in any other year. That these firms were able to deliver a superior standard of care in spite of the pandemic and accompanying disruptions really speaks to their strong culture and the priority that they place on their customers. It is a remarkable accomplishment.