New Data from Gladly Highlights Changing Customer Service Expectations Amid eCommerce Explosion; Nearly a Third of Customers’ Service Needs Still Unmet
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Annual Customer Expectations Report Details Where Brands are Succeeding – and Failing – in Driving Revenue and Consumer Loyalty SAN FRANCISCO (PRWEB) March 10, 2021
Gladly, the customer service platform that helps brands deliver a more personalized customer experience, released its fifth annual Customer Expectations Report today, revealing what today’s consumer wants from brands, especially when shopping online. According to the data, while 83% of customers will spend more money with brands that deliver great online customer service, nearly a third of customers (28%) say their customer service expectations are not being met. Customers’ top reasons for this dissatisfaction include having to explain their issue over and over again (73%) and ha