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New Data From Gladly Reveals Top Motivators of the Modern Customer Service Team

SAN FRANCISCO (PRWEB) May 09, 2023 Today, Gladly, the only customer service platform built around people not cases, released the Hero Experience Report

New Data from Gladly Highlights Changing Customer Service Expectations Amid eCommerce Explosion; Nearly a Third of Customers Service Needs Still Unmet

New Data from Gladly Highlights Changing Customer Service Expectations Amid eCommerce Explosion; Nearly a Third of Customers’ Service Needs Still Unmet Share Article Annual Customer Expectations Report Details Where Brands are Succeeding – and Failing – in Driving Revenue and Consumer Loyalty SAN FRANCISCO (PRWEB) March 10, 2021 Gladly, the customer service platform that helps brands deliver a more personalized customer experience, released its fifth annual Customer Expectations Report today, revealing what today’s consumer wants from brands, especially when shopping online. According to the data, while 83% of customers will spend more money with brands that deliver great online customer service, nearly a third of customers (28%) say their customer service expectations are not being met. Customers’ top reasons for this dissatisfaction include having to explain their issue over and over again (73%) and ha

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