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FOS appoints Nausicaa Delfas as interim chief By Leah Milner 19 The Financial Ombudsman Service has appointed Nausicaa Delfas as interim chief executive and chief ombudsman. Delfas will stand in for Caroline Wayman who is leaving the role after seven years, until a permanent replacement is found. Nausicaa joins from the FCA where she is currently the executive director of international and interim chief operating officer. She will be taking up the new role on May 17. Delfas joins at a difficult time for the dispute service, which is facing a complaints backlog, job cuts and strong criticism of its operations. Last month the Institute for Economic Affairs branded the complaints body “unfit for purpose” and made a case for “major reforms”. https://www.mortgagestrategy.co.uk/news/news-analysis-calls-for-reform-of-fos-mount/

Nausicaa delfasZahida manzoorCaroline waymanOmbudsman serviceOmbudsman of the financial serviceFinancial ombudsman serviceInstitute for economic affairsEconomic affairsBaroness zahida manzoorChief executiveChief ombudsmanFinancial ombudsmanஜிடா மன்சூர்கரோலின் வேமேன்ஆஂபட்‌ஸ்மந் சேவைஆஂபட்‌ஸ்மந் ஆஃப் தி நிதி சேவை