Vouchers are out of date before customers can use them
Airlines are refusing to swap vouchers for cash even while holidays are banned.
Last summer the CMA said that customers would generally be entitled to a refund for goods and services that could no longer be provided because of the pandemic.
And in July it warned more than 100 package holiday companies that they could face enforcement action such as fines if they dragged their feet on refunds.
But consumer experts say many firms are still not playing fair.
James Daley, of Fairer Finance, says: The time for excuses has expired. The CMA needs to threaten more companies with court if that will get them to pay up.
Kantar s Shalini Sinha joins Creativeland Asia
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