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Usability lessons for libraries in a remote world Illustration: ©PureSolution/Adobe Stock As the pandemic has limited in-person library services this year, many libraries are relying on their websites more than ever to deliver the services their communities need and expect. But a website is useful only if it enables patrons to find and do what they need. The increased importance of library websites during the COVID-19 era has highlighted common usability shortcomings and opportunities. “I get the feeling that many people think usability comes second to utility,” says Christina Manzo, user experience librarian at Radford University Carilion in Roanoke, Virginia. “I think they’ve become one and the same. There’s a seemingly endless supply of interfaces competing for our attention, so users are less willing to put up with a website that doesn’t work well.”

Hollins universityUnited statesJaci wilkinsonJames millerMaria nuccilliChristina manzoIndiana university bloomington librariesRadford university carilionHollins university in roanokeWayne state university library system in detroitWalterp reuther libraryNielsen norman groupAdobe stockWayne state university library systemWorld wide web consortiumWeb content accessibility guidelines