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How User-Friendly Is Your Website? | American Libraries Magazine
Usability lessons for libraries in a remote world Illustration: ©PureSolution/Adobe Stock As the pandemic has limited in-person library services this year, many libraries are relying on their websites more than ever to deliver the services their communities need and expect. But a website is useful only if it enables patrons to find and do what they need. The increased importance of library websites during the COVID-19 era has highlighted common usability shortcomings and opportunities. “I get the feeling that many people think usability comes second to utility,” says Christina Manzo, user experience librarian at Radford University Carilion in Roanoke, Virginia. “I think they’ve become one and the same. There’s a seemingly endless supply of interfaces competing for our attention, so users are less willing to put up with a website that doesn’t work well.”
Hollins university
United states
Jaci wilkinson
James miller
Maria nuccilli
Christina manzo
Indiana university bloomington libraries
Radford university carilion
Hollins university in roanoke
Wayne state university library system in detroit
Walterp reuther library
Nielsen norman group
Adobe stock
Wayne state university library system
World wide web consortium
Web content accessibility guidelines
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