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Uniphore unveils industry-first technologies to strengthen both agent and customer experiences in the contact center ANI | Updated: Jan 29, 2021 13:15 IST Chennai (Tamil Nadu) [India]/Palo Alto (California) [USA], January 29 (ANI/BusinessWire India): Uniphore, an early leader in Conversational Service Automation (CSA), today announced the addition of its new U-Trust portfolio and U-Assist Assurance solution to its portfolio. With these new solutions, Uniphore customers will be better able to support call center agents and operations, while building trust with consumers and delivering a better overall customer experience. Uniphore s new solutions are focused on improving and optimizing contact center interactions from start to finish, strengthening the connection between front-end customer experience and backend fulfillment through Robotic Process Automation (RPA) and improving contact center security through agent verification and data secur

Umesh sachdevMary wardleyDan millerRemote call centerConversational service automationProgram viceOpus researchTamil naduPalo altoBusinesswire indiaU assist assuranceRobotic process automationAssist assuranceBridging front endTrust portfolioBringing agent verification