Ford has developed a solution. It is called a RealWear HMT-1 Hands-free Remote Collaboration Tool. This connects a technician at a dealership with Ford’s Technical Assistance Centre, highly experienced support personnel and field service engineers.
“Using the RealWear HMT-1’s high-definition camera, flashlight, array of microphones and voice-activated controls, dealership service technicians can safely demonstrate technical issues to the engineer and get immediate real-time support. Ford engineers can also control the direction of the camera, take photos and notes and even share screens from service bulletins and wiring diagrams with the technician via the built-in display on the headset, thereby allowing them to remain hands-free while conducting the repairs,” said Ford.
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WATCH: How Augmented Reality is helping Ford South Africa address technical challenges with cars Motoring Staff © Provided by Independent Online (IOL)
PRETORIA - Ford South Africa is getting customers back on the road faster with a new high-tech approach to vehicle repairs rolling out across Ford dealerships this year.
Ford South Africa recently conducted a pilot study of the RealWear HMT-1 Hands-free Remote Collaboration Tool, which remotely connects Ford dealership technicians with Ford’s Technical Assistance Centre, staffed by highly experienced support personnel and field service engineers, allowing them to collaborate on vehicle service issues and repairs. This is yet another example of how Ford is modernising and transforming the dealership experience, and treating customers like family.