Ford has developed a solution. It is called a RealWear HMT-1 Hands-free Remote Collaboration Tool. This connects a technician at a dealership with Ford’s Technical Assistance Centre, highly experienced support personnel and field service engineers.
“Using the RealWear HMT-1’s high-definition camera, flashlight, array of microphones and voice-activated controls, dealership service technicians can safely demonstrate technical issues to the engineer and get immediate real-time support. Ford engineers can also control the direction of the camera, take photos and notes and even share screens from service bulletins and wiring diagrams with the technician via the built-in display on the headset, thereby allowing them to remain hands-free while conducting the repairs,” said Ford.