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Taco Bell, A&W CEOs among those sharing 2020 lessons learned
Granted, there s not much to love, let alone like about 2020 in the restaurant universe or elsewhere. But under the heading of pain so often bringing gain, we checked in with QSR chiefs about what they ve learned this year and how it is changing their moves going forward.
Photo: iStock.
Among restaurant service categories, quick-service has fared better than most this year of the pandemic, thanks to this service category s light-on-its-feet approach that emphasizes speed and convenience over the many factors involved in dining in a restaurant, per se.
But it would be giving short-shrift to simply say that quick-service restaurant leaders have not been severely tested and maybe even a little traumatized by the dramatic dips, dives and disappointments the virus has brought on the industry in the last 10 months or so.