Convoke Introduces Consumer Call Recording Fulfillment
New Corporate Website Unveiled
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ARLINGTON, Va., April 13, 2021 /PRNewswire/ Convoke, a leader in SaaS solutions for the debt collection market, is pleased to announce significant updates it has made to its collections intelligence platform. Each year, Convoke develops and releases multiple new and expanded features to its platform to support its clients evolving needs.
Audio Recording Fulfillment
To support increased vendor oversight, Convoke has integrated two of its primary features – Data Groups and audio file loading. As third-party collection partners load dialer logs onto the platform, Convoke can now automatically request audio recordings of specific phones calls based upon criteria established by the credit issuer. The third-party collection partners in turn load these recordings to the Convoke platform for credit issuer review. New reporting and service level agreement