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Dutch’s Auto Service Remains Dedicated To Their Customers As Much As The Cars Close Close
For ten years Dutch’s Auto Service has been changing oil, replacing brakes and doing everything else under the hood for their customers. Located on North Sherman Avenue on Madison’s northeast side, Dutch’s is equipped to service 5 vehicles at a time but helping customers is their number one priority. Dutch’s is co-owned and operated by Nan Mortensen and Crystal Rossman.
Mortensen stressed how transparency and helping customers understand repairs has remained their focus over the decade.
“One of our drivers is transparency in the auto repair process. Why does this have to be done? Why does this cost so much? Why are we sourcing one part over another part? Say we can buy this from the dealership, we absolutely have to have a dealership part or can we buy this at an aftermarket parts store? So just trying to help the consumer understand the process of repairing the car,” Mort
âMary Jane,â by Jessica Anya Blau: An Excerpt
May 11, 2021
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Mrs. Cone showed me around the house. I wanted to stop at every turn and examine the things that were stacked and heaped in places they didnât belong: books teetering on a burner on the stove, a coffee cup on a shoebox in the entrance hall, a copper Buddha on the radiator, a pink blow-up pool raft in the center of the living room. I had just turned fourteen, it was 1975, and my ideas about homes, furniture, and cleanliness ran straight into me like an umbilical cord from my mother. As Mrs. Cone used her bare foot (toenails painted a glittering red) to kick aside a stack of sweaters on the steps, I felt a jolt of wonder. Did people really live like this? I suppose I knew that they did somewhere in the world. But I never expected to find a home like this in our neighborhood, Roland Park, which my mother claimed was the finest neighborhood in Baltimore.
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