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Dutch’s Auto Service Remains Dedicated To Their Customers As Much As The Cars Close Close
For ten years Dutch’s Auto Service has been changing oil, replacing brakes and doing everything else under the hood for their customers. Located on North Sherman Avenue on Madison’s northeast side, Dutch’s is equipped to service 5 vehicles at a time but helping customers is their number one priority. Dutch’s is co-owned and operated by Nan Mortensen and Crystal Rossman.
Mortensen stressed how transparency and helping customers understand repairs has remained their focus over the decade.
“One of our drivers is transparency in the auto repair process. Why does this have to be done? Why does this cost so much? Why are we sourcing one part over another part? Say we can buy this from the dealership, we absolutely have to have a dealership part or can we buy this at an aftermarket parts store? So just trying to help the consumer understand the process of repairing the car,” Mort