April 12th 2021 18:11
It’s an incident that we can expect to see featured in countless presentations about the importance of accessibility, user experience (UX) and design: on Sunday 11th April, National Rail changed the colour scheme of its website from its signature blue and yellow to greyscale as a mark of respect for the passing of Prince Philip, the Duke of Edinburgh.
The change caused chaos for National Rail’s customers, not least those with accessibility needs like vision impairment and colour blindness, many of whom found the altered website unnecessarily challenging to navigate and use. Complaints and criticisms began appearing on social media, with even the @nationalrailenq Twitter admin admitting they had been struggling to read the website properly.
Mindsay Launches AI Chatbots on Genesys AppFoundry
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Mindsay’s chatbots integrate with Genesys Cloud to provide a better customer experience and empower agents.
Mindsay’s seamless integration with Genesys Cloud has had a positive impact on our agents’ productivity and has driven cost savings for Brussels Airlines. PARIS (PRWEB) February 23, 2021
Mindsay’s customer service automation platform is now available on Genesys® AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry lets Genesys customers from all market segments discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees, and optimize their workforce.