April 12th 2021 18:11
It’s an incident that we can expect to see featured in countless presentations about the importance of accessibility, user experience (UX) and design: on Sunday 11th April, National Rail changed the colour scheme of its website from its signature blue and yellow to greyscale as a mark of respect for the passing of Prince Philip, the Duke of Edinburgh.
The change caused chaos for National Rail’s customers, not least those with accessibility needs like vision impairment and colour blindness, many of whom found the altered website unnecessarily challenging to navigate and use. Complaints and criticisms began appearing on social media, with even the @nationalrailenq Twitter admin admitting they had been struggling to read the website properly.