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What you need to know about Community Satisfaction phone survey - Wollongong
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Results out for Community Satisfaction Survey
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Date Time
Community satisfaction with Council’s performance
Indigo Shire has recorded an increase in overall satisfaction with its performance in the annual state-wide Community Satisfaction Survey.
Overall performance increased to 60 points, up from 57 points last year, with almost all demographic and geographic cohorts reporting an improvement in their perceptions of Council in the past year.
Mayor Jenny O’Connor says the results are pleasing, particularly given the unprecedented events of the last year including multiple Covid-19 lockdowns, border closures and ongoing economic and social impacts from the pandemic and the 2020 summer bushfires.
“We are really proud that during a period of such uncertainty and upheaval that our residents have expressed positivity towards Council’s performance. We know there are still areas to improve upon, but this is heartening.”
Community satisfaction with Corangamite Shire Council’s overall performance is at a 10-year high.
The 2020-2021 Community Satisfaction Survey found Council’s performance was up across all core measures except customer service which equalled its usual high level.
Chief Executive Officer Andrew Mason said Corangamite had performed at a consistently high level for many years.
“Our overall performance score of 71 compares very favourably to the Statewide average of 61 and Large Rural Shires average of 58.”Customer service is one of our best performing core measure and something we are proud of,” Mr Mason said.
“We perform significantly higher than other similar councils in community decisions, consultation and engagement and informing the community. Elderly support services were again rated highly, which reflects our community’s continuing appreciation of the service.