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SAN MATEO, Calif., March 11, 2021 /PRNewswire/ Officium Labs, a unique decentralized Customer Experience startup, has acquired SpreadsheetScheduler.com, adding industry-leading workforce management (WFM) tools to the Officium ServiceStack® for call center management.
Officium Labs Workforce management is an essential part of the equation for any company looking to design incredible experiences for their customers. Having the right resources in the right place at the right time makes it possible to deliver on the brand promise and earn loyalty, states John Pompei, SVP of customer success at Officium Labs.
SpreadsheetScheduler.com has been trusted by hundreds of brands, including FOX, Domino s, and Wells Fargo to more efficiently schedule call center and other resources. Widely known for their affordability and ease of use, the company s products have earned an outstanding reputation among WFM professionals across a wide range of industr