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Wage inequality negatively impacts customer satisfaction and does not improve long-term firm performance

Researchers from University of Mannheim published a new paper in the Journal of Marketing that examines the effect of wage inequality on customer satisfaction and firm performance. The study, forthcoming in the Journal of Marketing, is titled Wage Inequality: Its Impact on Customer Satisfaction and Firm Performance and is authored by Boas Bamberger, Christian Homburg, and Dominik M. Wielgos. Irrespective of wage cuts and employee layoffs, the wages of top managers rose to record levels during the pandemic and wage inequality continues to grow worldwide. However, according to a 2015 OECD report, wage inequality is harmful to long-term economic growth and undermines societal cohesion. This situation raises the question: Do firms have an incentive to raise wage inequality?

Accenture Buys Homburg & Partner

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Accenture Acquires Strategic Management Consultancy Homburg & Partner to Expand Capabilities in Commercial Strategy, Sales and Pricing

Accenture Acquires Strategic Management Consultancy Homburg & Partner to Expand Capabilities in Commercial Strategy, Sales and Pricing
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Vaccine Shortage Sparks Fights Over Who Should Get First Shots

Vaccine Shortage Sparks Fights Over Who Should Get First Shots © thomas kienzle/Agence France-Presse/Getty Images As a shortage of Covid-19 shots slows vaccination efforts in the West, groups that haven t been given high priority are increasingly jostling for the right to get immunized first. In most countries that are currently deploying vaccines, those most at risk of dying or getting seriously ill from the virus nursing home residents and those caring for them, medical workers and the elderly have been at the front of the queue. For months, few questioned the wisdom of a strategy focused on reducing the number of deaths rather than slowing the spread of the virus. But as the weeks roll on, infections remain high and fears grow about the new variants of the virus, groups ranging from essential workers to teachers and people with chronic diseases are growing louder in demanding to be next.

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