American multinational developer of analytics software SAS announced that Bank of Singapore, a member of the OCBC Group, will implement its artificial intelligence (AI) powered communications surveillance analytics in their training and monitoring of client representatives’ performance.
SAS’ Trade and Communications Surveillance solution aims to help the bank improve sales representatives’ performance, compliance and ultimately enhance customer experience.
The surveillance framework and methodology will enable monitoring of the bank’s sales practices and align with regulatory guidelines from the Monetary Authority of Singapore (MAS).
The communications surveillance solution will connect disparate data across structured and unstructured data sources. In-depth text analytics allows financial institutions to delve deeper into conversation topics, sentiments, and due diligence insights.
Bank of Singapore reduces manual effort through SAS data deployment
Bank of Singapore reduces manual effort through SAS data deployment
Financial institution rolls out Trade and Communications Surveillance solution Credit: Dreamstime
Bank of Singapore is ramping up efforts to enhance both internal and external performance through the deployment of SAS-based analytics to boost sales practices and customer experience.
In rolling out the vendor s Trade and Communications Surveillance offering, the private bank will leverage artificial intelligence (AI) and analytics to also align with regulatory guidelines from the Monetary Authority of Singapore (MAS).
From a technology standpoint, the solution is designed to connect disparate data across “structured and unstructured” data sources, with text analytics allowing financial institutions to delve deeper into conversation topics, sentiments and due diligence insights.
Bank of Singapore taps analytics to improve operations
Private banking arm of Singapore’s OCBC Group will use analytics to improve compliance, customer service and the performance of its sales teams
Share this item with your network: By Published: 02 Feb 2021 6:21
Bank of Singapore, the private banking arm of Singapore’s OCBC Group, is planning to deploy artificial intelligence (AI)-powered analytics to improve compliance, customer service and the performance of its sales teams.
The technology, to be supplied by SAS, will connect disparate data across structured and unstructured data sources. It will also offer in-depth text analytics that enables financial institutions to delve deeper into conversation topics, sentiments, and gather due diligence insights.