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CMSWire s Top 10 Digital Customer Experience Articles of 2020 PHOTO: rasica Customer experience professionals report digital customer experience as an extremely or very high organization priority: 79% of them, in fact, according to the CMSWire State of Digital Customer Experience Report for 2020. And their reading interests with us confirmed that, for sure: Connecting human experiences, digital experience platforms, content management systems and voice of the customer metrics were among the hot topics in 2020. Without further ado, we present CMSWire s 10 most popular customer experience articles from 2020. The Content Management System (CMS) is at a historic crossroads. Caught in a bind between innovation in developer experiences on one end and an explosion in digital channels and user expectations on the other, content teams are increasingly contending with a CMS market in which they lose out and fall behind no matter what direction they go.

StarbucksDigital customer experience reportContent management systemExperience platformsGartner magic quadrantWeb content managementCxmDom nicastroDigital customer experience managementTop articles 2020Digital experienceDxmஸ்டார்பக்ஸ்டிஜிட்டல் வாடிக்கையாளர் அனுபவம் அறிக்கைஉள்ளடக்கம் மேலாண்மை அமைப்புஅனுபவம் தளங்கள்