A platform fee is not the only extra charge Zepto is levying on customers. The company also charges a late night handling fee of Rs 15 on orders placed after 11 p.m. in certain instances.
The firm is charging a platform fee of Rs 2 per order, over handling charges that can range between Rs 5 to Rs 20, depending on factors like order size, location and time of day. This is different from rival quick-commerce platforms like Zomato-owned Blinkit and Swiggy Instamart that only charge handling fees.
Efforts to make commerce quick has seen spends on areas ranging from data science and technology to customer acquisition and retention. Companies are of the view that growth in the number of orders and subsequently their topline is what will make the bottomline improve.
Quick commerce firms like Zepto, Swiggy, and Blinkit reported record-breaking sales on Valentine s Day. There was a surge in orders for flowers, chocolates, perfumes, and contraceptives. These firms likely posted their best-ever single-day sales, surpassing their previous records set on New Year s Eve.
Officials from Paytm Payments Bank were summoned by the Directorate of Enforcement (ED) for interrogation earlier this week, sources have revealed, as part of an investigation into alleged breaches of the Foreign Exchange Management Act (Fema) by entities using its services.