KINGSTON, Jamaica The Office of Utilities Regulation (OUR) says its commissioned Mystery Shopping Research initiative for 2023 has found that utility providers scored an average of 54 per cent acros.
The Office of Utilities Regulation (OUR) says utility providers scored an average of 54 per cent in the delivery of customer service, based on the findings of its 2023 Mystery Shopping Research. The OUR said the top performer was FLOW at 65.