Healthcare Workforce Management System Market Set to Register 14.1% CAGR During 2021-2026 | Kronos, Infor, Oracle, GE Healthcare (Api Healthcare)
iCrowd Newswire
Global Healthcare Workforce Management System Market Growth Status and Outlook 2021-2026
Workforce management is an institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.
Workforce management provides a common set of performance-based tools and software to support corporate management, front-line supervisors, store managers and workers across manufacturing, distribution, transportation, and retail operations. It is sometimes referred to as HRMS systems, or Workforce asset management, or part of ERP systems.
Healthcare Workforce Management System Market Set to Register 14 1% CAGR During 2021-2026 | Kronos, Infor, Oracle, GE Healthcare (Api Healthcare)
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Zappix Unveils Agent Assist for Simplified Customer Service
Customer service solution provider Zappix has revealed a new automation tool designed to reduce resolution times for customer inquiries using artificial intelligence.
“Agent Assist”, the company’s latest solution, allows customer service agents to provide assistance tools to customers through standard text messages in an effort to provide a convenient method of interaction. Through Agent Assist, contact center employees can send out text messages with Zappix On-Demand App, which customers can use to complete standard operational tasks, such as making payments, filling out forms, and uploading photos. We, at Zappix, continuously expand our product portfolio and strive to deliver the best customer experiences possible, said Yossi Abraham, Zappix President. We are happy to launch Agent Assist our latest service helping agents better serve customers while they are on the call. This service will help to greatly ac
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