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Healthcare Workforce Management System Market Set to Register 14 1% CAGR During 2021-2026 | Kronos, Infor, Oracle, GE Healthcare (Api Healthcare)

Healthcare Workforce Management System Market Set to Register 14.1% CAGR During 2021-2026 | Kronos, Infor, Oracle, GE Healthcare (Api Healthcare) iCrowd Newswire Global Healthcare Workforce Management System Market Growth Status and Outlook 2021-2026 Workforce management is an institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. Workforce management provides a common set of performance-based tools and software to support corporate management, front-line supervisors, store managers and workers across manufacturing, distribution, transportation, and retail operations. It is sometimes referred to as HRMS systems, or Workforce asset management, or part of ERP systems.

Gnani ai Helps Customer-Face Companies Bridge the Digital Divide

Though digitization and internet technologies have brought humans closer to machines, the need to bridge the communication barrier between them will shape its future, according to natural language processing and artificial intelligence company Gnani.ai.

Zappix Unveils Agent Assist for Simplified Customer Service

Zappix Unveils Agent Assist for Simplified Customer Service Customer service solution provider Zappix has revealed a new automation tool designed to reduce resolution times for customer inquiries using artificial intelligence. “Agent Assist”, the company’s latest solution, allows customer service agents to provide assistance tools to customers through standard text messages in an effort to provide a convenient method of interaction. Through Agent Assist, contact center employees can send out text messages with Zappix On-Demand App, which customers can use to complete standard operational tasks, such as making payments, filling out forms, and uploading photos. We, at Zappix, continuously expand our product portfolio and strive to deliver the best customer experiences possible, said Yossi Abraham, Zappix President. We are happy to launch Agent Assist our latest service helping agents better serve customers while they are on the call. This service will help to greatly ac

WorkWave Purchases Call Center Software Provider Slingshot

WorkWave Purchases Call Center Software Provider Slingshot Business automation software developer Workwave has announced the acquisition of Slingshot, a leading field service provider of call center software. Workwave believes that this acquisition will enable it’s customer base to take advantage of a number of Slingshot’s software solutions that will increase business operations by hybridizing the company’s own solutions. Slingshot specializes in creating software using automation and machine learning to interact with customers across a number of communications channels, including phone calls, SMS, email, and through chatbots. The company also enables businesses to use their platform to outsource help for sales operations.

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