Page 9 - Work Charter News Today : Breaking News, Live Updates & Top Stories | Vimarsana

  The West Brom today announces its results for the financial year ended 31 March 2021 , reporting a pre-tax profit of £4.7m which is after absorbing a significant impact from the potential economic consequences of the COVID-19 pandemic lockdown.       · 38% increase in new mortgage lending to £784m (2019/20: £569m) and £1.2bn in new applications (2019/20: £0.9bn).   · 9% increase in residential owner occupied balances (2019/20: 3%) with 1 in 3 of all new mortgages helping support first-time buyers (2019/20: c.1 in 2).   1 (2019/20: 49%); equivalent to an additional £5.3m in interest (2019/20: £13.0m).     · Demonstrated our resilience through the pandemic by remaining open for business while providing consistently outstanding service with our Net Promoter Score® 2 increasing to +76 (2019/20: +73) and customer satisfaction maintained at 96%.

Black countryUnited kingdomWest bromwichWest midlandsUnited kingdom generalCity ofAshraf piranieMark nichollsJohn maltbyFred reichheldJonathan westhoffBromwich building societyLondon stock exchangeBain company incFinancial adviser serviceEmployee councils