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Natwest upgrades AI chatbot to provide human interaction amid branch closures

Natwest has partnered with IBM to launch an AI chatbot designed to provide more “human interaction” to customers after closing dozens of local branches this year.

Wendy redshawPaul taylor

NatWest and IBM collaborate to enhance CX through Generative AI

NatWest, in partnership with IBM, has announced significant enhancements to its virtual assistant, Cora, incorporating generative AI

United kingdomWendy redshawJohn duigenanNatwest group retail bankGlobal financial services industryInstitute for business valueNatwest groupRetail bankDigitalx strategy

NatWest and IBM Collaborate on Generative AI Initiative to Enhance Customer Experience

IBM s deep engineering and AI expertise to deliver extended customer-focused functionality via NatWest s virtual assistant, CoraCollaboration is part of NatWest s broader generative AI approach,.

City ofUnited kingdomGregor hastingsMary ellen higginsJohn duigenanNiall caldwellWendy redshawNatwest group retail bankNatwest groupInstitute for business valueGlobal financial services industryChief digital information officerRetail bankDigitalx strategyDistinguished engineerBusiness value

NatWest taps IBM skills for generative AI

NatWest and IBM are developing generative AI capabilities to expand the capabilities of the bank’s virtual customer assistant.

John duignanWendy redshawInstitute for business valueNatwest bankBusiness value

Why no one should be saying back or to normal

As generative AI and sustainability priorities loom, the only way is forward, insists Peter Coffee of Salesforce.

Wendy redshawBanking at natwest groupChief digital information officerPersonal bankingNatwest groupFinancial timesGreat recessionGlobal financial crisisHarvard business review

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