In a conversation with Peter Faulhaber, HSBC’s Head of Wealth and Personal Banking for HSBC Philippines, shares how HSBC’s 147-year heritage and continued commitment in the Philippines, has enabled the bank to connect their retail customers with the rest of the world and how investing in technology
One of the most powerful features of Microsoft Teams is the ability to create and connect bots. These bots allow conversational and transactional capabilities to easily create more complex tasks.
The digital customer service universe is evolving rapidly. Contact center adoption and support for first generation digital channels such as Email and Web Chat,