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Qualtrics announces new customer experience solutions
Experience Management (XM) platform, Qualtrics, has introduced new solutions designed for companies to acquire new customers and build loyalty with existing customers.
The new solutions include Relationship Health, a continuously updated view of the health of customer relationships to improve customer loyalty and reduce attrition. This is based on feedback organisations can collect across the customer journey and key milestones and is designed to show how overall customer health impacts business metrics such as share of wallet. It also includes automated feedback and recommendations to teams.