(NEW YORK) A customer-service center uses artificial intelligence to identify a caller's agitation, an insurance company scans voice data to flag illness and
(NEW YORK) A customer-service center uses artificial intelligence to identify a caller's agitation, an insurance company scans voice data to flag illness and raise rates, a five-star restaurant denies a reservation over personal details revealed by the tone on the other end of the line. Far from science fiction, such scenarios have leapt into
Facial recognition, retinal capture, fingerprints or hand geometry, even biomarked scents are measured in close physical proximity. The primary biometric tool measured from a remote location involves your voice.
We have technologies for identifying many physical characteristics, from DNA, to facial recognition, and even voice. But how accurate are these techniques? And can the same tools for identifying us be used to control and surveil us? The future of biometrics.