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Concerns that companies refused passenger refunds when travel was restricted
Some travellers also reported being offered vouchers rather than full refunds
Comes after British Airways, Virgin, Aer Lingus and Jet2 confirmed workers jobs were at risk
Airlines are being investigated by the competition watchdog over concerns they breached consumer rights by failing to offer cash refunds for flights passengers could not take amid the pandemic.
The Competition and Markets Authority (CMA) said its probe will look at situations where airlines continued to operate flights despite people being unable lawfully to travel for non-essential purposes, such as during England s second lockdown last month.
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The St Kitts Nevis Observer
Photo: Daily Mail. Skies looking gray for British AIrways as UK airlines come under fire for not refunding fares for flights cancelled for Covid-19, or when passengers could not legally fly.
(Daily Mail)–LONDON, UK–December 15th, 2020–Airlines are being investigated by the UK’s competition watchdog over failure to offer customers cash refunds for cancelled flights during Covid pandemic
The Competition and Markets Authority (CMA) is looking into consumer rights breaches by airlines during lockdowns amid concerns that companies refused passenger refunds when travel was restricted. Some travelers also reported being offered vouchers rather than full refunds.
United-kingdom
Heathrow
Hillingdon
Mauritius
Cape-town
Western-cape
South-africa
Belfast
Johannesburg
Gauteng
Gatwick
Surrey