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Detailed text transcripts for TV channel - MSNBC - 20120512:18:12:00

the house. the couple says pickering knew that since they had already paid there was no way to make him fix the problem without spending thousands of dollars in legal fees. and over the years roy pickering just kept on working, collecting cash and compiling 45 complaints from irate homeowners. board investigators revoked pickering s license in 2002, but that doesn t seem to have slowed him down. took money, a down payment, did not come back. took money, started a job, did not complete it. took money, started a job, but didn t meet trade standards. in order to protect homeowners, like clockwork once a week, senior investigators rick villucci, karl vega, and jeff miller run undercover sting operations around the state. last year the squad ordered $44 million in restitution for consumers. when investigators set up this sting house, pickering is the first contractor to take the bait.

Detailed text transcripts for TV channel - MSNBC - 20120512:18:14:00

pickering doesn t seem all that upset. you want to see tears on that camera, or what? investigators confiscated $1,500 in cash from pickering to use as evidence. because, they say, being an illegal contractor is his main source of income. 13, 14, 15. msnbc wondered if the arrest, his third in five years, would scare pickering straight. so we went to his house the day he was supposed to show up in court. instead we found pickering loading up his tools and heading off to a job. this doesn t surprise ernestine bibbs, who, like the morgans, paid pickering for a faulty heating system. it was intentional, and that s what bothers me. he was intentionally going out trying to take advantage of people. bibbs won a judgment against pickering in small claims court, but he never paid her a dime. he s still running around out there, and i m really surprised that the state can t catch him. so why can t contractors like pickering be stopped? states view homeowner complaints as strictly

Detailed text transcripts for TV channel - MSNBC - 20120512:18:11:00

want consumers to know that hiring contractors who display license numbers on their trucks or ads doesn t guarantee smooth sailing. this gentleman believed you were a licensed contractor. that s a felony. the numbers may be expired, borrowed, or simply fake. pickering is a bad contractor. retired marine bob morgan says for some contracting is a business without honor. he s an insult to the very expression of the word contractor. sacramento retirees bob and elena morgan say nine years ago they hired roy pickering of above-all heating. my life and my husband s life was in danger. it was a fire hazard. after improperly installing the unit pickering took off and the morgans lived without heat for an entire winter. and we all huddled in the family room next to the fireplace. we had no heating anywhere in

Detailed text transcripts for TV channel - MSNBC - 20110903:16:15:00

trying to take advantage of people. bibbs won a judgment against pickering in small claims court, but he never paid her a dime. he s still running around out there, and i m really surprised that the state can t catch him. so why can t contractors like pickering be stopped? states view homeowner complaints as strictly a civil matter. in order to stop pickering board investigators must build a case by catching him in the act. on this day, villucci makes nabbing pickering priority number one. we just drove by roy pickering s house. i did see his work truck in the driveway, so we re going to go get another look. set up a location so we can watch him. villucci and three investigators in separate cars have staked out both of pickering s houses. they hope to catch him working without a license. you see the blue truck leave, if it s a big blue truck, that s the one we want. it s going to have pickering in it. you know what he looks like, right? yep. we ve put three investigators

Detailed text transcripts for TV channel - MSNBC - 20110903:16:12:00

my life and my husband s life was in danger. it was a fire hazard. after improperly installing the unit pickering took off and the morgans lived without heat for an entire winter. and we all huddled in the family room next to the fireplace. we had no heating anywhere in the house. the couple says pickering knew that since they had already paid there was no way to make him fix the problem without spending thousands of dollars in legal fees. and over the years roy pickering just kept on working, collecting cash and compiling 45 complaints from irate homeowners. board investigators revoked pickering s license in 2002, but that doesn t seem to have slowed him down. took money, a down payment, did not come back. took money, started a job, did not complete it. took money, started a job, but didn t meet trade standards. in order to protect homeowners, like clockwork once

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