>> my life and my husband's life was in danger. it was a fire hazard. >> after improperly installing the unit pickering took off and the morgans lived without heat for an entire winter. >> and we all huddled in the family room next to the fireplace. we had no heating anywhere in the house. >> the couple says pickering knew that since they had already paid there was no way to make him fix the problem without spending thousands of dollars in legal fees. and over the years roy pickering just kept on working, collecting cash and compiling 45 complaints from irate homeowners. board investigators revoked pickering's license in 2002, but that doesn't seem to have slowed him down. >> took money, a down payment, did not come back. took money, started a job, did not complete it. took money, started a job, but didn't meet trade standards. >> in order to protect homeowners, like clockwork once