Short staffing and longer answer times are plaguing D.C.’s 911 call center, according to newly released data from the Office of Unified Communications.
Dubber partnership means detailed analysis of call recording will no longer just be the preserve of large financial institutions, according to Vodafone
According to a recent report, the global Unified Communication as a Service (UCaaS) market is projected to grow at 15% CAGR to reach $85.77 billion by 2030 from $32.01 billion in 2023. Communications PaaS player Twilio (NYSE: TWLO) recently announced its second quarter results that surpassed market expectations. The company is leveraging AI capabilities into its tools to continue to drive its growth rate. Twilio's Financials Twilio's second quarter revenues grew 10% to $1.04 billion, surging ahead of the market's forecast of $984.5 million. Earnings of $0.54 per share was also significantly better than the earnings of $0.29 per share forecast by the market. Among key metrics, Twilio said it had over 304,000 active customer accounts at the end of the quarter, compared with 275,000 a quarter ago. Dollar-Based Net Expansion Rate was 103% for the second quarter, compared to 123% for the second quarter of 2022. Twilio expects to end the current quarter with revenues of $980
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