McDonald s is testing a solution for its notoriously broken soft-serve machines.
The technology will provide operators with text alerts and information regarding a machine s status, a leaked memo revealed.
Independent companies and customers have been trying to fix the soft-serve problem for years.
After years of complaints from customers and franchisees, McDonald s is finally working to fix its soft-serve problem.
The fast-food chain is quietly testing a solution to improve the functionality of its soft-serve machines in stores across the US, Insider has learned. According to a memo sent to franchise owners in the fall, McDonald s is working with Taylor, its soft-serve machine manufacturer, to roll out a solution called Taylor Shake Sundae Connectivity during Q1. The solution will provide operators with text alerts and information regarding a machine s status and is currently being tested with the National Supply Leadership Council (NSLC) operators in the US, the memo stat