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A Butterball Turkey Talk-Line expert on Thanksgiving disasters and redemption

Butterball's turkey hotline is also known as the "Cooking 911," due to its amount of food disaster-related calls.

Thanksgiving dinner hacks for a smoother meal

While it may seem too early to even think about it, it's just two weeks away.

When there s Thanksgiving turkey trouble, who do you call? Butterball s hotline, of course

From Nov. 1 to Dec. 24, roughly 50 turkey experts with headsets and computers operate the Butterball Turkey Talk-Line call center in Chicagoland. They take more than 100,000 calls each season, covering everything from properly thawing a turkey (not in the jacuzzi!) to what to do when your power goes out (head to the grill). Originally conceived as a PR stunt, the Butterball Turkey Talk-Line has now been around for more than four decades. It's become famous enough it warranted a long diversion on “The West Wing.” Barbara Robinson herself has been at the job for 16 years, and says it takes a special kind of person to guide addled consumers through these often-stressful holiday celebrations.

When there s Thanksgiving turkey trouble, who do you call? Butterball s hotline, of course

From Nov. 1 to Dec. 24, roughly 50 turkey experts with headsets and computers operate the Butterball Turkey Talk-Line call center in Chicagoland. They take more than 100,000 calls each season, covering everything from properly thawing a turkey (not in the jacuzzi!) to what to do when your power goes out (head to the grill). Originally conceived as a PR stunt, the Butterball Turkey Talk-Line has now been around for more than four decades. It's become famous enough it warranted a long diversion on “The West Wing.” Barbara Robinson herself has been at the job for 16 years, and says it takes a special kind of person to guide addled consumers through these often-stressful holiday celebrations.

Butterball Turkey Talk-Line crew: Stories from the turkey questions hotline

Butterball Turkey Talk-Line crew: Stories from the turkey questions hotline
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