Vice chair eaken. Here. Eaken present. Director heminger. Here. Have you a quorum. Though were legally required to have on the agenda to make its announcement because its clear were all using sound producing devices during the meeting we wont make the announcement. Approval of the october 20, 2020 meeting. Im ask the moderator to open the bridge and ask colleagues if theres amendments to the Meeting Minutes from october 20. Seeing none, is there Public Comment . Moderator is anyone on the line . Have you zero questions remaining. Well close Public Comment. So moved. Is there a second . Second. Chair borden secretary boomer please call the roll. [roll call] director eaken youre very faint. [roll call] madame chair, we can approve the minutes. Item 5, communications. Chair borden i lovely speech i get to give at every meeting. All members are participating Via Teleconference. This will ensure the safety of the sfmta board of directors and public. In the published notice for the meeting a
Visibility, especially during time of shelterinplace and during this pandemic. We have taken staff within other units within h. R. We have five different areas that i mentioned and five different Business Units in h. R. We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enhanced customer service. One things that we have been committed is communicating. I hear lot about communicating, making s
Committee room is cltsed. Committee members will attend the meeting through Video Conference and are participating in this meeting as if they are present in the chamber. Youll have opportunity to speak and provide comments by phone by dialing 4156550001. When connected you will hear the meeting discussion. When item of interest comes up dial star 3 to be added to the speaker line. Please wait until the system indicates you have been unmuted and you can begin your comments. Best practices is to call from quiet location, speak clearly and turn down your radio or streaming device. Alternatively, you may submit Public Comment in the following ways you may email me im john carroll. If you submit Public Comment by email, i will include it part of legislative file. You can also submit your commentary in writing through the post and direct your letter to our office in city hall. The address there is one dr. Carlton b. Goodlett place. Finally mr. Chair, items acted upon will appear on the board
Good morning. The meeting will come to order. Welcome to the thursday october 15th meeting. Im supervisor gordon mar. Im joined by vice chair aaron peskin and matt haney. Mr. Clerk, you have any announcements . Clerk i do mr. Chair. In order to protect the public, Board Members and employees during the covid19 health emergency, board of supervisors legislative chamber and Committee Room is cltsed. Committee members will attend the meeting through Video Conference and are participating in this meeting as if they are present in the chamber. Youll have opportunity to speak and provide comments by phone by dialing 4156550001. When connected you will hear the meeting discussion. When item of interest comes up dial star 3 to be added to the speaker line. Please wait until the system indicates you have been unmuted and you can begin your comments. Best practices is to call from quiet location, speak clearly and turn down your radio or streaming device. Alternatively, you may submit Public Com
Clerk thank you. We have four yeses. Motion passes. Thank you, madam secretary. Please call next item, please. Clerk next item, number 20, discussion item, executive directors report. I will keep mine very short, however, i do want to point out that weve been extremely lucky since the shelter in place order. Weve been able to hire two of our t members of our Leadership Team into permanent positions. Ba do is on the reporting side, and were more than happy that bill and his team have adopted him and have assured us that they will be always available to help him be successful in his job. A second key hire that we have brought on board last month and a project that ive been working on for 15 years, and that is to get a Quality Assurance Operational Risk office started in the department, and i have been working with mr. Derwin brown for nearly two years, i think over two years, frankly. Tried to convince him that he needed to leave the l. A. County plan and come up and join us in San Franc